Positive is listed under Energy & Power.
Positive (positive.energy) has 117 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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r e J.
If I could give negative stars I would. Absolute scam. Avoid at all costs. All the positive reviews on their other trust pilot are paid for - you can see top left of the page they pay trust pilot to gather + reviews.
Miss natasha M.
Disappointing Billing Experience My experience with Pozitive Energy has been very frustrating. After moving into commercial premises in November 2024, the business was not fully operational for a considerable period and had limited activity. Despite this, the electricity charges applied to the account appeared disproportionately high for a small shop with restricted usage during that time. I requested a review of the account using the actual meter readings from the move-in date and the most recent reading provided, asking for the charges to be recalculated strictly based on verified consumption. I also asked for a clear and transparent breakdown explaining how the figures were calculated. For a small business, dealing with unclear billing and having to request recalculations is both stressful and time-consuming. I would encourage other business customers to carefully monitor their meter readings, check billing periods, and ensure charges are based on accurate consumption data.
Jenifer G.
Please dont use this company!! After 18 months...still no result. No smart meter. No progress on getting a smart meter installed. 24 site surveys sent in. Weekly phone calls to start new enquiry logs...all closed by PE without resolution or any progress. Double billing with no explanation. Different amounts of money taken twice a month. No access to the engineering team who send a smart meter. No progress at all. Oh! I was emailed by a team whose english grammer was so poor that they accused me of abuse of the company for posting the truth! And they claimed that a new meter was fitted in June! D'oh!!
Mr Simon B.
Wow ! A company with 86% 1 star reviews. Really tells you something. Personally, I wish I could give zero stars. Just changed to suppliers who actually care about our business.
Dr P.
My businesses were with PE and they started charging us after the old owners left. Now has had to get the ombudsman involved. Rubbish STAY FAR FAR AWAY go with British gas or any other providers. No help. SCAMMERS SCAMMERS SCAMMERS.
Gary P.
This is a joke of a company, they put a hold on the account so my broker could not transfer the supply, hence charging top rates to tip you off, please do not consider this outfit as they will put you in the same position. Over £3500 for a month, when broker is £9000 for the year, DO NOT go anywhere near these, you have been warned..... Why you cannot put less than I 1 is a shame as they deserve anything
Southern S.
Very poor experience with Positive Energy. Customer care is extremely unprofessional and ineffective. No one takes responsibility, and issues are repeatedly passed around without any resolution. Communication is unclear and frustrating, and it feels like customer concerns are simply ignored. This has caused unnecessary stress and wasted time. Based on our experience, we do not trust this company’s customer service and would strongly advise others to be cautious.
Nikki O.
SCAM!!!! avoid at all costs
