PositiveReviews of positive.energy

Useless! Wrong name on account took nearly 2 years to resolve. Then re billed us at out of contract rates. Told us to pay 2 years electric 50% up front and balance within 12 weeks after. Utterly disgusting.

Avoid at all costs. You will regret dealing with this company. Avoid avoid.

Hopeless scumbags, don't bother with them and avoid like the plague. They won't adhere to Ombudsman remedies when they inevitably overcharge alongside various other issues

The most appalling & scandulous levels of service waited 7 weeks for a credit of over £400 which actually showed on the account as over £1300 but they are claiming they have undercharged so are back billing which is actually illegal on the dates they are claiming , then told there is only one person in the entire comany that can give a refund called Nitika Singha, yet she never replied to any calls / emails but apparently is annoyed with us so is deliberately ignoring our calls / emails and we were told this by her colleague which is documented. Overcharged, multiple incorrect invoices that when challenged are told the meter is broken it isnt but apparently it is ....so many errors they cannot explain they just hang up. Promised return calls, never do. ...awful experience and asked to remove this review, its a dreadful experience that I wouldnt want anyone else to experience. Apparently they cant issue credit notes they can only do spreadsheets wow ... what an incompetant company

I was recently sold this company through a broker, I was promised a three-year contract at £300 per month which I was happy to sign. My first bill was £500 for around 23 days although I had sent them an accurate meter reading after about 17 back-and-forth emails they changed it to 370 which I paid. Another 25 days later, they sent me another £500 bill ignoring my meter readings, they are a complete Con. I’m trying to get out of my contract at the moment and I’m gonna have to get lawyers involved as I have been fraudulently miss sold my contract so it’s a lot of hassle for someone that has a new business. The customer service is completely appalling, I emailed and called and emailed and called to try and resolve the issue. I heard nothing back. They just kept saying the issue had been resolved which it had not been then they actually called my business from their debt collection company after not paying a bill around less than two weeks after getting it. Harry Russell-Quirk | SwiftSwitch Was the guy who sold me the deal who has ofc also completely ignored me and not help meals this issue Avoid at all costs

POSITIVE Energy is not good company and its customer service are unprofisional and arrogant. Our company had Positive energy last year and there were aleays wrong bills with wrong meter reading and we had to call them several times every months to correct our bill, now after we left this comapany May 2025, they send us another bill which they are claiming it was standing charge in May 2025, while our contract ended April 2025 and we moved to a new and cheaper energy provider. So be carefull with thid dodge company

Positive Energy trade illegally! Look into their directors and tax records! I was with them only 3 months. I paid them £1180 within that time and asked them if I could leave my contract as I was unhappy with their service, they allowed this! Two years later they threaten me with court action and say I owe them £2000!! My meter reads were done by photograph and email and was calculated at £880 worth of use. Which means they owe me over £200? They refuse to stop action. They are criminals. My husband fell ill due to the stress of this company. Beware and report to ofgem.

The company is poor at communicating, does not respond to reasonable requests like matching meter numbers with Mpans (their bills show mpan the meters do not) bills with building number not names on ?? they ignore meter reading and create false"estimated" bill to take you to court then recognise the actual reading as correct but not before charing you £3500 in fees and disconnections . We had a bill for 23K that was actually less £700 ! awful company in a bad sector . I would not recommend