PositiveReviews of positive.energy

Stay clear of this company!!! Ive been trying to close my account with them and I keep getting sent round in circles. Customer service are appalling and don't seem to know what they need. Sent me an estimated bill way higher than the actual and when requested the real bill they added a late charge on to it. Stay away or lose money.

STAY WELL CLEAR! I have been attempting to close my account for almost 12 months, but keep being obstructed. The cycle for 12 months has been; they send an estimated extortionate bill, I provide an actual meter reading, they send another extortionate inaccurate estimated bill and the cycle continues. Still no resolution even after a complaint to the ombudsman. Now 12 months in they are attempting to charge for 365 days of standing charge at £1.50 even though we requested to close the account in Spring 2024. Never write reviews but feel I have to warn others to not use this company. AVOID!

If there was zero stars to give this company I would have but this provider is not even worth 1 start FOR ANYONE THINKING OF USING POSITIVE ENERGY AS A PROVIDER PLEASE PLEASE KEEP AWAY. This provider was ending me estimated bill for almost a year and even knowing well they have been provided metre readings The estimates where upto £24,000 for both gas and electric on a empty property While on holiday they cut off my electric and demanded full payment I had no choice to involve the ombudsman to resolve the matter which was decided in my favour and the accurate bill was around £4000 for gas and electric and upon settling the case Iam now trying to move provider and now receiving further estimated bills This company is literally run by a bunch of cowboys, even the chaps who connected the electric gave bad feedback on positive energy PLEASE KEEP AWAY

The worst energy company ever dealt with. I am a landlord and have dealt with most energy suppliers over the course of my career but these guys at Pozitive Energy are the most unprofessional and awful company I’ve ever come across. A tenant left arrears and they refused to acknowledge that the debt was not mine despite my never having setup an account with them and they have decided to try and pass on the debt to me. They then illegally switched off the electricity to a residential block resulting in our building being temporarily without fire alarms and once I’d found out it was them they forced me to pay £1,200 to switch it back on remotely. They’re using untrained and unethical overseas call centres to operate the business and are entirely unhelpful and acting illegally. This matter still remains unresolved despite my having to provide ownership information and written proof that the previous occupant’s lease has been dissolved. I’ve also complained to their CEO who still hasn’t responded in person and so if you’re thinking of using an energy supplier lol ease save yourself the illegal, unethical and unnecessary stress that these guys so called ‘service’ will offer.

Can we give a zero? This shower has left occupants in a block of flats with no lighting on stairs, no lift (heaven help anyone who was in it when they pulled the plug), unsecured front door and no alarm systems. Vulnerable people in these flats. I believe this is illegal.

I am trapped with my small restaurant gas and electricity supply. It have trapped me. I wanted to leave few months before contract expiring they ask me to pay 3800£ administration fees. As contract ends started giving me very high monthly bills and then stopping my move to another cheap deals. Then they charging 500/600 bill to 2500£ per month now I am in debt and can’t move. I don’t know what to do. If anyone knows a good solicitor please give me contact number.

Absolute scammers! I signed up for a 4 year contract, within the first year I completed a huge renovation on the property which included disconnecting the gas for 6 months, in these months I was being charged up to £500 per month as an estimated rate, at this time I was trying to move to a new supplier as my bills were never consistent always from £50 to over £500. I tried to leave again 6 months ago and I constantly get told they will send me an early termination fee but I never receive them. In the last 3 months my gas bill alone has gone from £200 per month to over £1300 per month with no explanation, I have been on the phone endlessly trying to resolve this, one person says its estimated and the next says its from the meter I constantly get cut off and have to restart the complaint process. I have told them my business now has to leave the premises as I can not afford to pay these bills but they will not release the meter to the new tenants unless I give them the details of the new tenant, the building is also being sold to a new landlord and they demand the name and contact details of the new landlord, due to GDPR this is illegal for me to pass on but until I do they will not release me from the agreements and continue to charge me almost £70 per day gas, I have asked to end the contract and they will not allow this and I refuse to my bills until they resolve the increase of my gas bill alone alone by £1100 per month, this morning I received debt collector letters and a threat to disconnect my building at further costs. None of the complaints have been resolved as they are still sending me bills of £480 for 8 days of gas when my business was closed over the Christmas period with added £60 each month with no explaination for what it is for. I installed a brand new low energy boiler and it runs for a maximum of 5 hours per day during the cold season, its a small yoga studio and now I have to close and I am unable to pass on the meter to the next tenant. My landlord, myself and the new tenants are being forced to lose money by this company. They are criminal outfit and breaking the law in so many ways, companies like this should not be allowed to hold people and businesses to ransom, I do not have an answer what I can do next unless I settle a bill of over £4000 for gas alone since November. I will be contacting the ombudsman and Ofcom today and I hope I see this scum of a company in court one day. Do not touch this company.

I know energy companies have a bad rap, but this one is beyond terrible. I can not begin to explain how frustrating their processes are. I have been debating 10 quid with them for 3 months. They blocked my transfer to another energy supplier, then I chased and hassled them, it took 2 weeks to get them to release my gas service, and in that 2 weeks, they billed me 2 x paper bill charges and standing charges = 10 quid, for nothing! the gas was off, the flat was empty. They need reporting to Ofgem / Ombudsman. The customer service is based in India. There is never a good phone connection (even in central London), and customer service have no authority to take actions or solve problems, they just log tickets, then you get an email back 2 weeks later with a response "computer says no". It is infuriating. I've spent more than 4hrs on the phone to them, and I know 10 quid is not worth that time, but out of principle I refuse to allow them to put unpaid bills against my name!