PositiveReviews of positive.energy

I've experienced significant issues with this energy provider. For months, they have ignored my accurate meter readings and continued to bill me based on estimates, resulting in overcharges. Despite numerous attempts to resolve this, including phone calls and emails, the problem persists. Their customer service is unhelpful and ineffective. I strongly advise looking elsewhere for your energy needs

Terrible company, avoid at all cost. We have just bought a business property which happened to complete on the same day PE cut the power off to the building. I am told this was due to none payment of a bill by a previous tenant of the previous owner, which is fair enough. However, they now will not turn it back on and just keep telling me there is a large debt outstanding and it needs paying first. However, this is nothing to do with me or my company, which the customer service staff acknowledge but they then cant or wont do anything to resolve the matter. Our solicitor has sent them a copy of the purchase agreement to prove the change in ownership, we have also sent photos of the meters and new bank details etc. The power has been of 3 days now and we have had to delay the office refit and network refit as there is no power for them to operate or test anything. We are supposed to have 15 staff moving in next week to work from there, but not possible without power! I have now had to threaten legal action if it is not restored in order to recover the cost to our business of not being able to trade if this continues. This company is a joke and needs to be shut down by the Ofgem.

Worst company ever AVOID at all cost Absolute shambles, we are a small salon and being charged ridiculous amounts on estimates,when we have sent meter readings. Now with the ombudsman to help, one of our bills came out at £49000 for a month. Now that is laughable. Very unhelpful 0 customer service 🙄 now stuck in a contract until the end of this year.

avoid this company like the plague,nothing but problems serious over charging going on,tried taking £4000 on direct debit on month 1 when bill was only £350,giving meter reads and still they keep estimating bills,now there threating with baliffs,staff there very un helpful,this has all been going on for over 1 year

A change of tenancy, and they are passing me around different agents, kalpana.sharma has never replied, after 4 emails. nidhi.goyal is now also ignoring my emails, and now from all these reviews I can see this is how Positive energy treats everybody.

Stay well clear of this company . We stuck to the end of the contract term which we never signed and still they trying every trick in the book. They have been paid regularly without fail. no customer service We have been battling over one year Fake company of scammers

Shit house of a company. We struggled paying the high bill that came through from higher then normal usage from our tenants. putting us in serious difficulty. I called them up to set up a payment plan and saying what we can afford to get the rude chap say no and demanded more or they would cut the power off to the tenants telling me that it will be my fault. I asked him to escalate it to a court matter or to a debt collector as he was so in reasonable and he refused and point black said he’s cutting the power off. Very rude and disgusting company. Oh and if you want to talk to anyone you have to spend 30mins on hold. On another matter they tried to over charge us £3500 for gas we didn’t use. In the end they agreed it was a mistake and then charged it again with threatening emails. Again we had to prove it was incorrect to barley get and apology. You can’t even talk to someone in this country. Shocking service. If I could do -5 stars I would If you’re thinking about going with this company don’t. Octopus energy is way better! As soon as my contract is up im leaving these idiots!

The worst energy company I have ever dealt with. Their engineer took an incorrect meter reading at the start of our contract, resulting in a very high bill. Luckily I had photographic evidence of what the meter reading should be and submitted that alongside my query. It still took months of back and forth arguing my case with them. They agreed that their meter reading was wrong, but were insistent that they weren't going to return the money or credit our account! I was shocked at this initial refusal as it was very clear what had happened, I provided evidence and yet they were happy to just charge me for electricity I hadn't used. This did eventually get resolved, but took a huge amount of time and energy on my part for what I deem to be a simple to rectify error. Their call centre staff are polite and friendly, but I believe are based abroad, so they don't always understand what you are asking. Their job is also to just pass your queries on to another department, who sadly couldn't care less whether they resolve your issue or even bother to reply in a timely manner. They have a query submission portal, but they do not seem to understand what you are asking them and it seems that they just aim to reply (I'm guessing to hit targets), whether their reply is relevant to your query or not and then close your query, even if it is not resolved. This is extremely frustrating. They have now (over a year later) taken a seemingly random payment from our bank account, and there is no corresponding invoice for this payment. I submitted a query with them and again, they have sent a reply that does not answer my query at all- it is a random reply that is not relevant to my question. (They replied with a document that's not relevant to the money taken and basically said that I should work it out for myself!). They have said that they now consider my query resolved and have closed the query, so I have to resubmit the query again if I want a chance of getting my money back. At this point, I feel that this company just charges customers what they like, when they like and delays giving any money back, probably to support their company cash flow during difficult times. I am very suspicious of this company and will be glad to see the back of them (I just hope they recognise the notice I will be giving them to leave once our contract ends, but looking at other reviews, I am sceptical).