Rob A.
I struggled with 3 or 4 stars...
I struggled with 3 or 4 stars.... POS Highway is responsive to issues and resolves them in a timely manner. The staff is great to work with and with the different time zones of there staff cover mot of our open hours which is very helpful being on the east coast! We do find that we have reoccurring issues that take billable hours. This may be our own companies fault for some but other times are things we have no access to. We have 2 stores and keeping the data linked seems to always have an issue. I feel that ongoing training, videos and updates would help everyone understand and use counterpoint better but, I have yet to see that offered. Over all better then other POS companies but I feel lacking where all IT companies lack in offering more then fixing issues.
Response from POS HighwayJun 20, 2019
Rob, Thank you for being a valuable client of POS Highway. Also, thank you for taking the time to provide feedback. We have taken your suggestions and are constantly adding training videos to our YouTube channel. Additionally, we are working on plans to implement regularly scheduled online, live, training classes for our clients. We strive to improve our services whenever possible and we hope you will see the benefits to your business. Thanks, Jason




