Tracy L.
Very poor company
Very poor company. I ordered a $215 piece of luggage by 2 day shipping. I received no communication, but 5 days later, I received a red $10 neck pillow and was billed $215. I immediately returned the wrong item sent and canceled my order. I then left for my 2 week trip (for which I had ordered that luggage). When I got back, apparently Portmantos decided to ship something else to me and it sat waiting at the post office for over two weeks before I went there and refused it. They continue to refuse to refund my $215, despite all this mess. It has now been over a month and they continue to say they are waiting for something. What?? Very unreliable. Remove review
Response from PORTMANTOSOct 15, 2018
We apologize for any inconvenience with your amazon purchase. Unfortunately all amazon errors must be dealt with via amazon. Our concierge service will reach out to you if this has not already been resolved so we can help make sure that you are satisfied. -Portmantos Concierge

