Joy Hammitt,Small Business O.
DO NOT USE THIS COMPANY
This company makes habit of requiring your important annual w9/1099 tax documents from your clients get mailed directly to them and then FAIL to send/mail/email them to you year after year 2018-2023, ultimately resulting in IRS back charging our company several thousand dollars of unreported income in 2021 due to their negligence. Luckily, I kept email documentation from this company stating their mistakes which has helped the IRS lower my fees and interest accrual and help launch an audit into their business practice. They also make habit of deducting MORE than contracted in "fees", signed on at 2.5%, they habitually took 7%.
Response from portercap.comOct 8, 2024
Thank you so much for your feedback. We genuinely appreciate you taking the time to share your experience. We want you to know that your input is taken very seriously, as we are always striving to improve and provide the best service possible for all of our clients. We have noted your concern regarding the issue with documents, and I’m happy to share that we’ve recently updated our process to ensure that all mailed documents are scanned and tracked before being sent to avoid any future mishaps. Additionally, we aim for complete transparency with our fees, which are outlined clearly in our contracts. Please feel free to send us an example of fees being deducted that were not per your contract, and we will review it immediately. Thank you again for bringing this to our attention, and we look forward to continuing to improve based on your valuable feedback.