Jonas W.
Support system sucks
Sept 28 about 1 pm Eastern Time I was chatting with someone in their chatroom when I was taken back to my profile page where I saw the following: Account Banned We have reason to believe that you may have violated our terms of service. Please feel free to contact us if you have any questions or concerns regarding this action. I sent an email to support asking why my account had been deleted. No response. I sent several followup emails requesting a response. No Response. On 28th Sept about 4:30pm Eastern time I sent a New Email to support saying that I had already logged a case but no one was replying so I was logging a new case in an attempt to get a reply. No reply. Sept 28 @ 5:30 Eastern time I sent an email saying my account had been banned and I could not get a response for either of the two cases that had been opened. My banned account had 308 tokens in it and I wanted billing to tell me what I could do with the tokens. Would they give me a refund? Would they transfer them to one of the chatrooms that I often tipped? Could I open another account and have the tokens transferred there? I have spent over $400 in the past couple months buying tokens to tip various chatrooms. No response. It has now been almost 48 hours. I have 3 cases logged and PHL refuses to answer any of my requests. I have no idea why my account was banned. And I have no idea what they intend to do with my tokens. I have read several places on the internet how dismal PHL was as a corporation, how they often ban accounts for what turns out to be no reason, and how they never want to reply to any requests. I now understand how badly their support system sucks. I am at a loss as to what to do.