Porcelain Advertising LLCReviews of porcelainadvertising.com

Initially there was some confusion with my order but their excellent customer service more than exceeded my expectations in resolving the issue.

Still waiting for my order and nobody replys to my emails

Do not buy from this company they will take your money and never fill your oder l.then you wont be able to get ahold of them and they wont answer your messages for months.then blame it on every excuse in the book beware they r a scam company.

After nearly a year, many, many emails and actually speaking with a new customer service employee, I have no sign! On March 22nd, she said it was ready and would ship on March 27th!! Total scammers! If you call them the VM says someone is sick and they'll get back to you! The mailbox has been full for 3 weeks!

Ordered Nov 2025. Never received item. Was contacted a few times however the company then stopped responding to emails. I received an email that my item was delivered but that never happened. I wrote multiple times however no answers. I have contacted my CC company. BEWARE not legit and if they are they are poorly run

Thieves that constantly lie and take your money without delivering any product. Unethical liars.

After numerous emails back and forth with responses from so much business and not enough manufacturing ability to sending a fake 'your order shipped' was provided. One email even stated I needed to check with the shipping company. My response, you never provided me with a tracking number or even a shipping company name. After almost 8 months of being kind and patient. I resolved the issue via my credit card company. Never again nor will I recommend either.

Regrettably, I put in 2 separate orders, one in April 2025 and another in May of 2025, both for 24" neon signs, with high hopes that the orders would be honored, as I had other signs that I was very interested in. Neither of these signs ever showed as being built, though a surprise email did announce the shipment of the 2nd sign in mid October 2025, but that evaporated and was never seen! Never a word about the 1st sign. I waited until January of this year, 2026 to email a complaint to PA and DID get a response, albeit a MONTH later, from a supposed new employee handling communications. She stated she would look into the matter. A few emails back and forth, and I was basically back to square one, supposedly waiting for tracking numbers to be sent to me when the items shipped. Here, now well over a YEAR after the orders went in, STILL NOTHING! Over $1000 spent and nothing to show for it. I waited plenty long before officially complaining, HOPING to not burn a bridge here, but ... it's apparently time to light the match! Addendum: Anyone notice Porcelain Advertising is now under a new name, Retro Industries, Inc. ??