PopmoneyReviews of popmoney.com

Incredible bad service. Most of clerks are polite and respectful but they dont know basic information such they only acept US ID in order to receive money. Then money is on limbo until somebody reclaims it. It takes 10 days or more once you find out to get money back. Nobody lets you know until you call to find out that neither the sender has the money nor the recipient! Avoid this service and look for other more expirence and reliable such paypal etc...

I have Popmoney service offered through Genisys CU. I used the service this week and the worst financial services experince of my lifetime. I have called three times in the last three months yet my money transfer is not yet acted on. Each time I call the Phone system does not respond correctly to key prompts. Once you get the representative asks the same question twice, so you are inputting the same information 3 times. A good trick to discourage customer calls. My recommendation, avoid using the service if you can.

Your customer service phone 877-675-6378 does not give a ring tone, yet you heard someone pick-up the phone. Then for over 1 minute nothing is said.....horrible AI program or really shoddy customer service. When my money is returned (10 BUSINESS days, really up to 14 days] I will not use your service again. The recipient - whose name is I misspelled - does not accept it - wisely decided not to give their bank info. My bank is reputable but your service may not be a wise recommendation as part of their "Bill Pay" option....copying my bank with my comments.

I also would give this site a ZERO if I could. The first time I used it they locked my account stating I needed to verify my ID and banking. Ok - did that and still took 5 days. Next time - account locked need to do the same. But this time need to verify my banking through an email. No I’m not about to send an unsecured email with that information. I had already verified banking with them withdrawaling from it and posting it on their site. Called to see why it’s still locked and it’s another “yes I understand but to unlock your account you have to send in the information”. Feels like a scam. They already have my ID and banking info verified. There is absolutely no reason to ask for my banking information again. Sending an unsecured email with all my banking will not happen.

I tried to transfer money from one bank to another, both accounts belong to me. Luckily I did a test transfer, a minimum of five dollars was required plus 00.50 fee. The money was taken out ok. , but I have not been able to get it on the other end. I have this strange feeling that at some point they are going to charge me another fee because I can’t recover the 5.00 at the other bank.

Very bad experience with there service, very bad and rude customer service, customer servers representatives don’t know how to serve their customers and don’t know how to deal with problem when it rise, very bad system! They hold my money for about two weeks and at the end they send it back to the sender!! I don’t recommend to try their service!

This company is a scam. Do not use it. They ask all personal information including DOB, bank account and address. They don't want to pay. They put you on restriction and you have to call them. They ask further personal question and then they tell you they are opening case. You don't get your money the next 10 days if you are lucky or you have to call again and wait another 10 days. It's completely scam. Do NOT USE it.

I would advise all black people to steer away from this company, I sent my ID and bank statement they said it was fraud, cause of the money I RECIEVED.It was personal.They are racist and disgusting