Paul M.
My wife and I love our Whirley Pop for…
My wife and I love our Whirley Pop for making kettle corn every Saturday. I bought a second popper for our vacation home and upgraded to a red finish and the metal gears (older one had plastic gears). The red color is great and my wife loves it, but I think the metal gears were a mistake. The gears skip and the stirrer doesn't spin when the popper is more than two-thirds full of popped corn. Our popper with plastic gears never does this although everything else is the same. Perhaps the formed aluminum that holds the gear train is thinner because it flexes and bends when the gears skip. I don't know the cause but the quality has gone down somewhere.
Response from PopcornPopper.comMay 18, 2022
Hi! Oh no, we are so sorry that you are having problems with your metal gears. Metal gears and nylon gears do operate a bit differently but, they are both equally great options. Metal gears can be knocked out of alignment in many ways but, fixing these are very easy. We have a great video on our website that shows you how to put these back into alignment. Please go to Whirleypopshop.com- Frequent Questions- Troubleshooting Tips and it's the first video, that should fix you right up! If you would like you can also call us at 888-314-7733 and we will be happy to walk you thought it over the phone.