PopcardSale of professional equipment to improve online visibility
Popcard (popcard.io) has 259 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Administration & Services · ALBUQUERQUE, New Mexico
Excellent
Administration & Services · Albuquerque, New Mexico
Excellent
Administration & Services · Santa Fe, New Mexico
Excellent
Administration & Services · Albuquerque, New Mexico
Excellent
Showing 71 reviews with 1 star · Clear filters
Rob
I ordered a product on Sept 20. Today is October 4 as of this writing and I haven’t received anything yet. Sent an email requesting updates, but received no reply. Do not trust this company. They just take your money and give you nothing. I have all screenshots and documentation to prove this.
Alve L.
The Cards were not linked and they never answer you
Brigite S.
Keeps directing to another company need to email like every week , not worth it
LM
Poor customer service, I placed an order, an add on product popped up that I accidently clicked on, it immediately charged my card and ordered it, within less than a minute I email the company to ask to them to cancel and they tell me there is nothing they can do. Total scammers.
Response from PopcardAug 21, 2024
We apologize for the experience you’ve had and understand how frustrating this situation must be. We want to assure you that your concerns are important to us. It’s disappointing to hear that your request to cancel the add-on product wasn’t addressed promptly. Please contact us directly with your order details, and we will do our best to resolve this issue for you. We aim to provide a positive experience for all our customers, and we regret that we fell short in this instance. We appreciate your feedback and are committed to improving our service. Thank you for bringing this to our attention.
KF C.
My 2 units arrived, but not configured. Not a single response from customer service in 2 weeks. I just have 2 useless pieces of plastic.
Response from PopcardAug 21, 2024
We sincerely apologize for the issues you've encountered with your units and the lack of response from our customer service team. This is not the experience we want for our customers, and we understand your frustration. Please reach out to us directly with your order details so we can assist you in configuring your units and resolving this situation. We’re committed to ensuring that you receive the support you need and that your units are fully functional. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
William M.
Absolutely appalling service and awful products! The tap to scan function does not work, the QR code now does not work and the review stands are all different sizes. Do not purchase anything from this company!
Response from PopcardAug 21, 2024
We sincerely apologize for the experience you’ve had with our products and service. We understand how frustrating it is when things don’t work as expected, and we deeply regret that the tap-to-scan function and QR code did not meet your expectations. Please contact us directly with your order details so we can address these issues and provide a solution. We’re committed to ensuring that you receive products that function properly and meet your needs. Your feedback is important to us, and we’re here to make things right. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
Maheeb J.
We never received our card.
Jason
Horrible customer service. Made a mistake in shipping address tried contacting immediately after placing order. No phone number... sent emails. Response next day telling me it was already shipped and nothing they can do. Wasn't true..It didn't ship for another 3 days.
Response from PopcardJul 17, 2024
Hello Jason, we are truly sorry to hear that your experience with our customer service did not meet your expectations. We understand how frustrating it can be to encounter issues with an order, and we sincerely apologize for any inconvenience caused. It seems there was a miscommunication regarding the shipping status of your order. We assure you that this is not representative of our usual service level. To make things right, we will be reaching out to you directly via email to discuss the best way to resolve this issue to your satisfaction. Once again, we apologize and thank you for bringing this to our attention. Sincerely, The Popcard Team