Matilde
The process is very poor and very…
The process is very poor and very amateur There were a lot of images exchanged and the final result is bellow expectations. For the price i've paid, I was expecting a much better creative process, and I was continuously receiving very amateur work, one I can do myself. I would not repeat.
Response from PopArtYouDec 13, 2023
Dear Matilde, We appreciate you taking the time to share your feedback, and we're genuinely sorry to hear that you're not completely satisfied with your custom portrait order. Our goal is always to provide a product that exceeds expectations. We'd like to remind you that with our 'Satisfaction Guarantee' policy you could have requested a 100% refund before receiving your final portrait if you were not fully satisfied with the design result at that stage. However, you approved the final version and decided to proceed with the order. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you.