Poolweb.comReviews of poolweb.com

Dishonest thieves. Took my money, order never shipped and no tracking number was provided. Customer service never responded. Had to dispute the charges on my credit card to get my money back. This website is a scam.

Do not buy from them. They will not warranty products that are defective. They shipped us a broken/defective diving board and then had us contact multiple distributors and manufacturers. After everyone told us poolweb was responsible to warranty this, They informed us that now the warranty had expired.

Their shipping takes 2 weeks minimum. You can pay $36 or $75 to get it faster. Don't pay the extra it will take the same amount of time. They will send you an email 2 weeks after ordering stating that they are delayed and give a $5 coupon. Do not use this company.

Ordered 5 items from them. Item #1 showed as "in stock" on their website but was cancelled from the order 3 days later because the item had been discontinued months before. Items #2-5 showed "7-10 days to ship", after 12 days had gone by with no shipping, and nothing but cut-and-paste responses from them, I finally cancelled the order after they said they "hoped it would be shipped soon" but somehow thought that a $5.00 coupon for future orders would solve it all. Bad news guys--no future orders from me are in your future. SAD effort!!!

Their return policy is as worthless as the paper it is written on. I purchased an in-ground pool leveler. It fits nothing on my pool. I wanted to return the piece and they said I had to have an RMA number. Never got one. The cost to return the bits is 40% of the original cost of the product. Well, it would be if you could get an RMA number. Be forewarned, if you plan to purchase anything from this company you don't care if you never see your money back and you will never care if the product works or not. The only realistic thing you can do is throw it and your money in the garbage. If the bits you ordered works then consider investing in Lottery tickets because it's your lucky day.

I received two 50-pound buckets of PH reducer. That comes in granules, the granules were stuck together so hard I couldn't chisel through them. I am aware that clumping can happen, but what I received was one solid block that would need to be cut out of the bucket and maybe ran through a rock crusher. I sent them videos and they deemed it "useable" and wouldn't do anything for me. Just ignored common sense to save themselves a few bucks.

BUYER BEWARE: Bought a pool pump for just under $260.00 that failed well within their stated "warranty period." Notified Poolweb of the pump failure less than 4 months after installation. They offered less than $120.00 store credit on a replacement pump (plus shipping). When I questioned why so little they stated the warranty begins when I placed my order not when I received the pump nor when I installed the pump (a week after receipt). Worthless product from a deceptive company.

Never respond to warranty requests and cancelled your orders out of the blue