PoolVacParts.comReviews of poolvacparts.com

Response from PoolVacParts.comMay 22, 2015

Hi Rick, Thank you for your recent order with PoolVacParts.com. Your time and business are greatly important to us. We're sorry to hear that your ordering experience was not to your satisfaction. Here at PoolVacParts, we make it a priority to ensure that all orders are processed with urgency and care. We have reviewed our records and see that we contacted you 2 business days after your order was placed to notify you that the part you ordered was not in stock, and that we would have it within approximately 2-3 weeks. The item that you have ordered is still currently on an active order with the manufacturer-- we haven't forgotten about you! Occasionally manufacturer's lead times can be a bit more lengthy than we anticipate. Due to this reason, we do not process credit card transactions until the parts are physically at our shipping facility ready to ship. In order to address your concerns and discuss the part(s) of your order that did not meet our customer service standards, please feel free to contact me and I would be glad to assist you. Sincerely, Leanna PoolVacParts.com AZ Pool Supplies Customer Service (480) 607-1900