Pool TownReviews of pooltown1.com

This company is a absolute nightmare to deal with. They dug a hole and left all the dirt in our yard for months. They refused to come back and remove which delayed the process months. We had to hire our own contractor to remove the dirt otherwise our pool still wouldn't be finished. Don't let them fool you by their sales pitch. If you want to know about this you can contact me directly and I'll show you with they did to my yard. This is the worst company to deal with and I wouldn't recommend them to my worst enemy.

UPDATE 8/9/17 - I am still giving ZERO stars. My advice is to still go in a different direction. I really should have went with a local pool company. Let me take you thru my 10 week nightmare. That is how long it took from the time they dug the hole until the time concrete patio was poured. My "Design Consultant" (at least that is what his business card says) may have been a help when he sold me our pool, but a true design consultant would have come to my home to discuss layout, location of pool and equipment. Since he didn't want to make a visit to my home an engineer made all those decisions and now I am stuck looking at the pump and filter only 6 feet from my concrete patio. Yes I approved the Engineering drawings, but I am not an engineer and dint notice the pump/filter in the picture. See the attached picture of the pump and filter. BTW, I have more than an acre of land. The equipment could have gone anywhere. When I received other quotes, the owners of the local pool companies sat at my kitchen table with me and discussed the layout and location of everything. Due to the location of the pump and filter it cost me an extra $700 in electrical runs. With all my issues I am shocked that my "Design Consultant" has not bothered to check in with me or respond to emails or text messages. Next issue was with their construction department. I wasn't aware that I had to handle vendor management for them, as I was the one who had to call the excavator, the electrician and the mason and coordinate when all the work was to be done. I was taking phone calls from my electrician on Sunday afternoons while coaching soccer games. Their construction department also failed to talk to each other about extra excavation that was needed and then my coordinator got caught in a lie as to why my work was delayed. Yes, Pooltown will blame the weather, but they wont take responsibility for all the lost days where weather wasnt an issue. Next up, a rock fell on my light during backfill and the construction coordinator assumed I was going to pay to have the pool drained and refilled. Pooltown promised to pay for the refill of the pool and I have yet to receive any money from them. Pooltown also stated that it took them a week to replace the light because they had to get a new one from the warehouse. I saw the saw light on Amazon and could have had one delivered the next day. Now, let's talk about the installers, yes they did a great job, but apparently one of the workers thought it was my fault he had to work late and called me a "d**che" while he was on the phone. This was said only a few feet away from my 12yo daughter. Pooltown denied this happened, but my daughter knows what she heard. With all the issues and delays I had I asked Pooltown for 600 sq ft of extra patio. Comes to about $6000. They countered with 100 sq ft. I asked for a meeting with ownership, but like my "Design Consultant" he didn't want to drive up to my house. They wanted me to drive the 90 minutes one way for this meeting. I wasn't going to take a day off of work for a meeting and I wasn't going to drive down the GSP during rush hour to meet after work. One last item, they still owe me a winter pool cover, but I had to make my final payment to them. Most companies don't accept final payment until all work is complete and equipment is delivered. Finally, because I posted a bad review on Facebook, which I think they deleted (they also blocked me from posting any more on Facebook), they rescinded their offer of an extra 100 sq ft of free patio concrete. My advice, spend a little extra more and go with a pool company that will spend the time with you to discuss your pool. Also, do your research on this company, read all reviews, angieslist, BBB, google, yelp, etc. I have spent my summer regretting a pool, but I think my biggest regret was getting it from Pooltown.

A current customer, started digging for our pool since may 2017, dirt still in our backyard, been emailing for weeks, nothing done yet. All apologies from whoever I talked too, Lisa, kait or Cat. It is almost august and our pool is not done yet. Yeah there ad says guaranteed water 15 days after start of excavation, is true, but the whole pool is not done after 3 months . Fell for sales talk. Do not go to this company