Pool TownReviews of pooltown1.com

Beautiful pool. Can't wait to swim and host parties.

AMAZING POOL COMPANY!!! From the time I started researching about making the investment of an in-ground pool I was extremely nervous. I quickly researched pool companies and pool town popped up. I went in to the store and spoke with the reps. They sat down with me and were very knowledgeable. They gave me a step by step guide in what to expect. They were HONEST and upfront from start to finish. They walked me through each phase. Shanna in the permit department was amazing. I called with questions ALOT of questions in the beginning of the process. She was patient with me and answered every question, phone call, and email. They hand you off to a different department once the process begins. Every person is kind and very knowledgeable. All the workers on-site were amazing. Bob the excavator and back-filler was awesome. Vinny and the crew that worked on our pool was awesome. From start to finish ONLY A GREAT EXPERIENCE. I RECOMMEND THIS COMPANY. I am a first time pool owner. Pictures to come.

had a great experience with every Pool Town staff member I encountered from the time we purchased til completion. Carl, Rocco, Brittany, Brianna, Matt, Maria, Kirsten, & Toni were all very professional & helpful throughout the entire process. All of my questions &/or concerns were answered promptly & efficiently. I only have a few critiques & they’re regarding the subcontractors. It’s my understanding Pool Town installs several hundred pools a year therefore needs to subcontract out some of the work, all of which has the possibility of extra fees. My only advice to new customers of any pool company is to make sure you go over your contract thoroughly with your salesperson so you’re prepared for potential additional costs. I met with 5 pool companies prior to making a decision & most didn’t want to talk about the possible up-charges. They simply want the sale at a lower cost & once they get you on the hook, you’re done. Carl was truthful on all potential liabilities up front, which is why I went with Pool Town in the first place. They’re not the cheapest, but I can honestly say we’re extremely satisfied with the customer service we received & moreover, the final product. I’d recommend Pool Town to anyone who wants my opinion.

Great place for your pool's needs. Jeff and his team are very helpful and quite amicable. Their knowledge is very impressive. I had never had a bad experience in this store Great job, guys

We are very happy that Pool Town handled the whole construction process smoothly and efficiently and we were always well informed what would come next. Of course, it's a major construction, and we didn't expect our pool to be built in a few weeks. We really liked Ron's down-to-earth approach and the fact that he didn't try to sell us anything that we didn't need. Shanna went above and beyond to help us pick the right liner and Maria was always readily available (we loved the punch list!) when we had questions.The handled everything professionally. We love our pool!

Excellent work Pool Town. I would like to take this time out to thank the permit department especially Laura for making sure all permits was in order. Thank you Maria for staying on top of everything along with a very, very special thanks to Simon & his family. Last but not least thank you Toni for being available via the phone to ensure my needs was meet and everything was completed efficiently. I highly recommend Pool Town to anyone for a responsible, reliable, and affordable pool company.

Thank you Pool Town for helping us build our backyard resort! Our salesman Carl was never pushy and answered all of our questions and concerns before we even signed on to make it happen. From Brittany to Maria to their Excel pool service, their staff is trained and knowledgable for each step of the way and always available a phone call away. We had small bumps in the road because our backyard is narrow however all issues were taken care of quickly and professionally. Like with any big home project, it takes time and patience but Pool Town ensures the whole process runs smoothly and efficiently. We would highly recommend to anyone considering building a pool!

This company gave us such a wonderful pool we couldn't be happier. They guided us through the process answered any questions we had and were both helpful and knowledgeable. Thanks again PoolTown for your great service