Pool TownReviews of pooltown1.com

We started our pool process in the fall so it would be ready first thing in the spring for the kids. From start to finish, Pooltown was very communicative and transparent. Considering there are so many pieces to the puzzle, something is bound to hold things up (especially weather, which is completely out of their hands). If that happened, we knew about it immediately and were given new dates that worked for everyone. Their workers were all professional, kind, and very considerate of working on someone's property. Even though we offered numerous times, no one entered our home to use the restroom or accepted food/drinks. They came prepared. Even though we decided what we wanted in the beginning, we were always given the opportunity to change it when that step came into play. Our pool was ready when they said it would be and we couldn't be happier. I never imagined it would look as beautiful as it does. Our next step...landscaping! Thank you, Pooltown!

From the start, we have had such a great experience with Pool Town! They came highly recommended by friends and neighbors that we didn’t even feel the need to shop around. Since day 1, we have felt like family. Billy was extremely knowledgeable about the different pool shapes, liners, filters, equipment, etc. He made the entire pool buying process a breeze! During phase 1 Kirsten was quick and efficient at applying and obtaining all the permits required for the job! She was also very quick with her responses. In phase 2 Maria was truly the best! She made sure we were always informed about what was going on and what the next steps were. She would even call me after hours on her drive home! No one is more dedicated than she is! Our excavator Jimmy kept us informed throughout the entire excavation process and completed the job in a timely manner. Our installer Chris was also very dedicated! Chris made sure to come by on a Sunday to make sure everything was ready for an inspection on Monday morning. He always made sure to let us know what is going on. Overall, we highly recommend Pool Town and if we had to do it again we would for sure use Pool Town!!

Let me tell you that investing in an in-ground pool is not an easy thing to do. There are a so many decisions that need to be made and then the cost of installing. After many years going back and forth about installing a pool we decided to have our pool done this summer!!! We then started to research different pool installers and had a few of them come to the house. After meeting and talking to all of them to some of them hands down, Mike from Pool Town was the most honest and knowledgeable about technology and designs. It was clear to us that Pool Town takes great pride in what they do and delivers a superior product. Although we had some bumps in the road, Shanna, Maria and Toni were extremely helpful and patient about all the questions we had. I explained to them my frustrations and they took care of the situation right away!!! Honestly when it was finally completed it is our dream backyard and has exceeded our expectations!!! We can not wait until next summer so we can enjoy our back yard with our family and friends. Thank you pool town for delivering us our dream back yard and would recommend everyone I know to use you guys in the future.

Very happy with our pool from Pool Town. While there were some bumps in the road, the final result is that we got a quality pool that we feel will last a long time. The construction of the pool and the warranty behind it were very important to us. We are 1 house off the bay, so we had to make sure that the pool we picked would stand up to the harsh environment. The staff at Pool Town were great to work with. I can be a very difficult and fussy customer. With major construction you always run into snags and delays, but every time there was difficulty, Pool Town did take care of the issues. Leesa was a great asset to get me in touch with the right department to take care of all of my concerns. Being close to the water, we knew we were going to deal with ground water issues and the excavator (Jimmy) worked real hard to get the job done with the least amount of pain, even when they uncovered an old septic tank. Throughout the entire construction process, Maria was always quick to respond to my (many-many) emails and calls, even after hours! I handled the heater gas line myself and Shanna helped me with the permit process and make what could be difficult, very easy. My Salesperson, Billy from start to finish was a pro. Day, night, weekdays and weekends if I had a concern I would text or call or email him, and he ALWAYS responded. In the end it was a long process, but ultimately got the pool we wanted, the backyard looks great, and now we can enjoy. Sal Morrongiello Toms River

What an incredible company to work with! Pool Town was the first and only company we spoke with about building our pool. After our first meeting with them, we didn’t even bother getting other quotes. We felt so valued there. I know they build countless pools throughout the year, but with the level of detail and explanation they provide, it felt like we were their only customer. That level of treatment continued throughout the building process. Every decision we made was made in our best interest. I still can’t believe that we had our pool built within 2-3 weeks!

I had a great experience with Pool Town from start to finish. First we met with Billy who helped us pick out our pool. He designed the layout that was perfect for our property. Every phase of the construction process was clearly outlined as to what to expect. We ran into many issues with getting my inspections done in a timely matter with my township(not the fault of pool town) and Maria was on top of the issue. She went above and beyond to speed things up. Every person from excavator to electrician was very professional. Our pool turned out amazing!!

I had a wonderful experience in having Pool Town install my pool. Billy was a great sales rep and walked us through the process. In working with Billy, I didn't feel rushed or overwhelmed while choosing our pool design and accessories. He explained all the possible options that would work to fulfill our family's needs in enjoying our investment. Once we reached the construction phase, Laura and Maria was very informative distributing information via emails and phone calls. The Pool Town staff was always readily available and accommodating in any needed schedule changes. Tony, the electrician, and Vinny, the liner installer, were both very polite and completed their work with no issues. Pool Town even recommended some landscaping ideas for our pool and yard. I would highly Pool Town

I cannot say enough about this amazing company.. I needed help at the very beginning of my pool journey regarding my township and variances. Pool Town held my hand every step of the way. Specifically Carl. He was fantastic in easing my emotions. Once the process started - Chester was amazing outlining expectations. getting a pool is scary - Maria is literally THE BEST! she was crazy responsive and incredibly clear in her directions and process/expectations! Once the pool was in and I started to try to understand how the chemicals work - Pat gave me his personal cell and told me to txt him whenever for whatever.. and i did just that. He was AMAZING! never made me feel stupid for not knowing what i was doing. Lastly - Chris C has been available to me now that the process is done, for any last minute items. Pool Town is the way to go if you want to get a pool! I LOV LOV LOV them!