Pool DealsReviews of pooldeals.com

Checked 1 star because there wasn't a 0 star to check. They took my money may 26. Now June 13 and NO REFUND YET. HAD TO ORDER A LINER FROM AMAZON AND WAS HERE IN 2 DAYS. I WANT MY FREAKING 289.70 BACK! DO NOT ORDER ANYTHING FROM THIS COMPANY. HOW ABOUT A CLASS ACTION SUIT, PEOPLE? THIS COMPANY NEEDS TO BE SHUT DOWN!!!!!!!

Everything you read in these bad reviews is correct over the last three weeks I've experienced every single thing everybody talks about 700 plus dollars spent waiting multiple days for replies from customer service the up charges are a fraud pay $10 more for mold resistant coating on foam no coating on foam. I open two tickets with customer service they both responded two different answers when I asked where my packages were two weeks into waiting after being told items ship between 3 and 5 business days they give you the runaround order placed on may 25th after multiple correspondence saying that these items will ship out on the 11th of June I receive a notification that I've been refunded the difference minus the wall foam that actually made it in shipping that I will be returning we'll see how long that takes. I feel grateful that they actually refunded me but they really need to work on their business as a whole if things aren't in stock then don't say it's shipping out.(UPDATE) As suspected the wall foam I received is NON returnable per there final sale policy probably had to enact that because they screw so may people.

This company is the absolute worst! Can’t reach anyone and need to file a ticket for customer service. I ordered a pool liner that was supposed to ship expeditiously, but did not ship. I have been going back and forth with them for weeks. Had to go out and buy a liner from a different company and they are refusing to refund my money. Don’t use this company!!!!

I have this a one star only because I had to just to write this review. This company is a scammer, fraud and a few choice of words. I placed a order with them on May 16, 2020. After waiting a couple of weeks I checked on my order. It said " Sent to Warehouse" I emailed the company and was told it should ship in 1 to 3 days. I waited again and tried to email them and was told too many open tickets so it wouldn't accept it. So I went and used my other email and was asked for my order # so I replied back with the number. They answered with a long speech about Covid and so on. Then after the 3rd day I emailed the company again on the status of my order. The company responded that it was sent to FedEx for shipping. Waited again telling them I had a installer waiting and I wanted my order. Well finally on June 4 I received 2 out of 4 packages. It was the liner and gaskets. I asked the FedEx deliver where the rest of my order was he looked up and said the labels haven't been created yet. So I emailed the company again. I wasn't so nice and advised them I would cancel the rest of the shipment but before I could another package was delivered (pool coves). Which now I couldn't use because I just went ahead and had the liner installed. So I called FedEx and cancelled the other package after asking the FedEx delivery guy if I could do that and he told me we could. So I did and got a cancellation number. Each day I emailed the company on how I received 2 packages, then I told them I was going to cancel the other one. I emailed them 5 times with no response. So after I cancelled the last package I emailed them and told them, gave them the cancellation number and asked for a return shipping label. I was advised they don't accept returns. That I agreed to it when I ordered. I emailed them back and told them that it does not say on my invoice. I told them I better be credited on my account or I was contacting AG. I then went to there website I small writing at the bottom of the page is where they have it. I also looked to where I register my liner warranty and could not find it. The website states it comes with the item. Well there was no paper work in the box. So I emailed them again and told them I had not received the last package and my account better be credited. Mr. Saurez replied within 20 minutes with a nasty reply Rodrigo Suarez posted 06/11/2020 12:20 PM You did actually agree prior to placing the order. You can review the terms of sale any time by clicking the terms of sale link on our website to review again what you did agree to. This is a final sale item. There is a sticker on the outside of the liner box for you to download your warranty information. however if you continue to make threats you won't have any warranty at all so I wouldn't worry about it if that is the case. We will have a look in to look into your liner shield delivery. It was probably separated by FedEx. I will be contacting the Attorney General!!!! If anyone starts a class action law suit to see this company goes out of business you can count me in. A person's pool is supposed to be enjoyable, not a nightmare. This company is a nightmare. After reading the reviews now I'm worried my liner won't hold up. The thing is I saw they had a 4.3 rating and read the testimonials. What kind of company doesn't take returns. If it was a custom order I could see it. Don't ever buy from them and I will put a post on FB to try to save others from making this mistake.

THEY ARE THIEVES!!! I wish I read the reviews prior to ordering from them!!! Customer service SUCKS!! the 1800 # refers you to their website to fill out a customer ticket. They respond initially and ask for your order #, (which is included in the ticket you fill out). THEN YOU NEVER HEAR FROM THEM AGAIN!!!!

BELIEVE EVERY ONE OF THESE REVIEWS! DO NOT ORDER FROM THIS PLACE! I wish I would've read these reviews first! Their company testimonials didn't seem bad, but I've been waiting for weeks for pool steps, and I'm out over $200. I will be filing a complaing with the NY AG. You can't talk to anyone because all of their CSRs are working from home (whatever), and the only person who answers their "ticket" system gives you two word excuses about why you haven't received your order. This place is a crock and a sham! How they're still in business is beyond me!

DO NOT ORDER FROM THIS COMPANY!!!!!!! TOTAL FRAUD!! THEY HAVE SEVERAL DIFFERENT NAMES:THEY HAVE A D RATING WITH BBB AND MULTIPLE COMPLAINTS! I ordered a 18ft liner and inline chlorinator from them because I googled and they were the best price. The next day I went online and read reviews and was shocked! I then tried to cancel the order to which I was told they could not cancel. I kept on emailing them then was told that they would cancel but would charge me fees and they could not guarantee cancellation. When you look up your order it says "sent to warehouse" with no other information and you can't speak to a person! I have never received a refund nor have I received the order!! And when you open a ticket for customer service, someone named Rodrigo emails you back with a bunch of BS excuses. PEOPLE RESEARCH BEFORE YOU ORDER!!! Look at what I found on the BBB website. Don't waste your time or money. Just order from Doheny's. I got my order within days!! Charlie Goss President, Pool Deals Poolzone 131 Industrial Drive Grand Island, NY 14072 (800) 768-1049 Accreditation THIS BUSINESS IS NOT BBB ACCREDITED Years in Business: 16 BBB Rating D- Customer Complaints 79 complaints closed in last 3 years 26 complaints closed in last 12 months Business Details Location of This Business 131 Industrial Drive, Grand Island, NY 14072 BBB File Opened: 2/3/2010 Years in Business: 16 Business Started: 1/1/2004 Business Started Locally: 1/1/2004 Business Incorporated: 1/1/2009 Type of Entity: Limited Liability Company (LLC) Alternate Business Name Pool Deals, LLC Pool Express Pool Zone Read More Additional Contact Information Fax Numbers (716) 773-8739Primary Fax Phone Numbers (877) 270-2296Other Phone (716) 773-8739Other Phone

DO NOT BUY FROM THEM!!! rush processing doesn't mean anything to them. they do not answer the phone, they do not respond to emails. they do not respond to support tickets. save yourself the trouble!!!!!!