Pool DealsReviews of pooldeals.com

Never received item only gasket, refused refund and had to dispute with my bank. These guys have no customer support or understanding of their products & customers.

These people are HORRIBLE. Send you a defective product and then have the audacity to blame YOU and accuse you of damaging the liner and refuse to replace it. No problem, filed a claim with my bank after getting pisss poor customer service from this BS site. AVOID!

This is the worst company I have ever dealt with. I ordered a pool liner and it took almost a month to even get. I tried to cancel my order within the first few days because I no longer wanted it and it had no shipping info. Their status just kept saying “order sent to warehouse” it said that for weeks. I requested my order canceled and nothing. They refused to do so. They would respond to my ticket questions with rude statements or sending me their info about not taking returns and such. They have been awful to deal with and I will never order from them again. Please do not order from them. It took way too long to receive the item. I no longer need the item. They are refusing to refund my money and let me rerun the item. Customer service is rude and just horrible. This company is the worst.

Horrible company. Apparently they don't actually sell pool equipment because no matter what you order, they don't have it. Even though online says they have it in stock!! But that's only told to you after you place a order, an it's been sitting in"warehouse" for 2 weeks. Then after you send off a couple of requests for updates on your order, they refund your money and tell you they don't have it. 2 weeks to tell me it's out of stock! Won't be ordering anything else from this company.

Reading these reviews I see this company did to me what it has done to many others! I will never order again without checking reviews first. Ordered a pool liner said it would be shipped out within 3-5 days 2 weeks later nothing, contact them and they apologize and ask would I like to cancel my order they are very busy and I say yes! They say they will try to cancel will take up to 3-5 days again to cancel. 11 days later when they won’t respond to me they send out the product I told them I no longer wanted anyways. Told them I want my money back and will send this liner back to them and no response! Over a month for this hassle and in between this time ordered from linerworld.com and received my order in 3 days! Ridiculously fraudulent company if you can even call it a legit company! Pool deals.com sucks!

BUYER BEWARE! DO NOT USE THIS COMPANY! ZERO stars! I place an order on May 18th. With the promise (from their website) or 3 to 5 days to ship. May 19th, my money was gone from my account. By May 26th, I heard absolutely nothing from this company. Due to COVID and a holiday weekend, I gave some grace. By June 2nd, I had been sending 'tickets' (cause you cant get a person on the phone) June 5th, I said cancel my order June 6th I get a 'supposed' tracking number June 6th, 7th, 8th and so on... I continue to send correspondence to cancel my order. June 13th (or 14th) I received an email that says this; Please note that sending another ticket or response will delay your response from our support staff as we answer tickets by the date and time of your last response to the ticket. Tickets that have not had any activity the longest get answered first. Sending multiple tickets or responses will actually delay your response from us (not speed it up) pushing your ticket to the back of the queue. So allow 2 full business days from your last ticket response for us to get back to you. If you message us everyday before hearing from us first, you could be waiting quite a long time as you are pushing your support request to the end of the support ticket queue, and restarting the wait time.  Today is June 15th. FedEx has no shipment for me, which I dont want anyway. These people send me a response, that says, they will TRY to cancel my order, but it's not likely. (Not in those words, but pretty dang close) They sent a link to look at their cancellation policy. Which says "we are generally not able to cancel an order" and IF they can cancel it there will be a 10% cancelation fee. And if they actually do send the product, and you refuse shipment, they consider that shipped, and you can not get a refund at all! Just to compare.. I ordered the same product from a different company. That was on June 5th. They used FedEx, and the product was here on June 8th. This is NOT a shipping issue, this was not a card declined issue. This is a scam company, who has a d to f rating on the BBB. Has more bad reviews on google than any company I've EVER seen. I wish I had check reviews first!

I wish I’d read these before ordering. It sounds like I was actually fortunate to even receive replies to my inquiries, though two of them were very rude. Then today on the 10th day after placing my rush order I received word that my item was out of stock. This is probably not the place to put it, but I also placed an order with their competitor, LinerWorld at the same time. In sharp contrast LinerWorld responded promptly and courteously to my questions. My order was placed on Friday night. A customer service rep responded to me THAT NIGHT and my order arrived on Tuesday.

Zero stars. Ordered early May I only received partial order and what did arrive was the wrong item. Cannot get in touch with anyone as s they are using covid19 as a cover for not answering the phones. Opened several tickets with no response. This company is fraudulent and should be shut down.