Pool DealsReviews of pooldeals.com

TERRIBLE Customer Service! I cancelled my order in time --before the order shipped. Owner gave me the run around for days about cancelling my order. When he finally cancelled it...he claims the order already shipped and since they don't take returns, I'm out all my money since I don't need the product anymore. I will never buy from them again!!!! Wish I would have read the reviews first!

EcoDrain Pool Winter Cover. Their "Eco Drain" is just one plastic grommet that the customers must install themselves. You have to cut a hole in the cover to install the grommet. My cover is a 16x32 ft. and I'm supposed to find the center of this thing. Also, the website promised $50 worth of free stuff while supplies last. I contacted their support center online and asked about the winch and cable and was told that it should've been in the box. I told them, that it's not there. Then they replied that since I ordered a rectangular cover, that the cable and winch don't come with it. Nowhere on their website says that rectangular cover doesn't come with winch and cable. Very disappointing. I should've done my homework first before buying from this company. Poor customer service!

Buyer beware. I ordered a pool cover from this site, and what i received was not what I ordered. Corresponded with Reggie - who insisted that I was shipped what I ordered - despite the part number showing this companies deceitful and fraudulent tactics. Ultimately I was told I would have to pay a restocking fee and return shipping. I worked with them for over a week - this was not a shipping or logistics mistake - its evident they are scamming customers without recourse. Read the reviews from everywhere...

I wish I had read reviews before I ordered. Bought a so call delux pool cover. it is nothing more than a tarp you can but at Home depot. they also claimed to have free products sent with the cover. Of course while supplies last. The free products never came. When I opened a ticket i did get a response that said " While supplies last ". Of course if you look at web site they are still offering free products with purchase. Don't fall for this trick. I can not understand why they are still in business. Very bad company.

Ordered a pool cover and closing chemicals. The status of the order showed order sent to warehouse. After a few days of noting changing, I called. The guy said it was due to be shipped that day. A few days later the order still showed sent to warehouse. I called again and a woman said it would arrive that day. Nothing came. The next day, I called again at 9:05 in the morning and the recording said the hours were from 9:00 a.m. I kept calling with the same result and gave up at 10:30 and called my credit card bank. I filled out a ticket with pooldeals and got an email: Reggie Anderson posted 09/17/2019 7:37 AM Hello Terry, Unfortunately due to the nature of the item(s), this is a final sale as listed in the return policy that you have agreed to. Thanks. The nature of the items??? I never even opened the boxes. How the heck do they stay in business??? Stay away.

Would give zero if this were an option . Ordered a solar pool cover. It arrived wrapped in plastic, weighing almost nothing. Upon opening it was apparent several air cells damaged or deformed. Calls to the company- no answer. Several website " tickets" were opened and never a response . I had to turn over to my cc Co and contest the charge. Also, this Co uses " gauge" not " mil'. Gauge is much thinner. This thing is so lame. To keep it out of the landfill or oceans I will use it as bubblewrap, precisely what it is.

Never again !!!

You are rolling the dice! Buyer beware terrible customer support. Purchased a solar cover and It leaks filling the top with water and sinking. They basically said to contact the manufacturer, the manufacturer said to contact the dealer. Also Poor quality cover.