Pool DealsReviews of pooldeals.com

poor customer service ordered a liner on line after 11 days and no tracking information emailed customer service they responded that liner is on 3 week back order but they can cancel if i wanted, I asked why and they said welcome to covid 19 again they said they could cancel because some one else would ,like my spot i informed them that web site says in stock and they should have informed me via email etc. about back order. they were rude and unprofessional. I cancelled found cheaper and better quality at swimming pool liners .com

horrible customer service charge me twice on a item and i called to get credit and was told there a 25% restocking fee on there mistake then she hangs up on me they really need to learn how to treat there customers better wont do business with them anymore fyi i post this also to my 1 million follower too

"BEWARE" DO NOT ORDER FROM THIS COMPANY! They have the absolute worst customer service I have ever had to deal with. I spoke with a rep from there just this morning and they hung up on me!!! They don't back their product, they don't have any history of invoice when you order with them, really!! In this day and age of ordering online and if you don't register online when ordering instead of checking out as a "Guest" you are considered "ANONYMOUS". We ordered a Eco Drain pool cover last September to close our pool, in two months the seam was coming apart. When I called to tell Pool Deals this they didn't care, didn't want to hear about it, not their problem. We sir the old saying is "If you don't take care of your customers, someone else will!" I will never order from you again and will tell my friends the same!!!!

Customer service is a joke. Will not provide an invoice for product ordered. No phone number for customer service. DO NOT ORDER FROM THIS “COMPANY”

My last pool cover from pool deals was brilliant. When it needed replacing I ordered another one the same BUT IT IS NOT THE SAME. IT IS VERY POOR QUALITY . The quality is very inferior. I ordered a 28 x 14 cover and ir is only 27ft and 9 inches. It is a clear cover and has a STITCHED seam - with BLACK thread on a clear cover! They have obviously changed suppliers When I asked why I had no response. They told me that the new cover was the same quality as the previous one but IT IS NOT THE SAME QUALITY. I offered to send samples of both but had no response. VERY DISAPPOINTED I raised a ticket with their customer service but when I try to get a status check it tells me Access denied. Not happy!

If I could give negative number I would. This company took order for a Hayward Super Pump. Hayward should and probably has refused to let them be a dealer. Have kept my money for over a month. I am a day away from calling credit card company and reporting fraud. They are the worst. Avoid them like a plague.

BEWARE of Pool Deals.com. Worst customer service I have seen in my entire 73 years. Ordered solar blanket on 11/24/2019. Confirmation was sent to my spam. (Should have been a tip off.) Finally received cover, unannounced, on 12/16 after several calls and attempts to cancel order because I needed the cover quickly. Sent the wrong size cover. Offered to replace it but cover is on back order. Had to send a picture of cover on pool to prove it was wrong one and want me to pay for shipping to return cover. Still would not cancel the order. Once you order from them it appears you are trapped in their web forever. No escape. They blame everything on manufacturer. Only bright spot is I bought it on my Amex Platinum card and they are helping me through this fiasco. I blame Google and the credit card companies for allowing companies like this to do business online. When you Google pool supplies this company should be the last one to appear on your browser if at all.

Buyers beware! This rinky- dink business is the worst! Stay away from