ponchooutdoors.comReviews of ponchooutdoors.com

I ordered 2 shirts for an upcoming event. I am traveling out of town and clearly specified a shipping address and then my billing address for payment. They mixed the two addresses and somehow fed ex shipped them to my home address with the mistake. I asked for help on their email help center and they told me they shipped to the address provided. No number to call. No customer service. Not impressed. I will return them when I get home in two weeks regardless of whether they are good quality or not. Do better poncho. Your Shopify site SUCKs!

Couldn't be happier with this shirt!! Bought it for my son and he open it up and put it right on over his t shirt PERFECT fit EXCELLENT quality and got here quick !! Thankyou for a great experience and a great shirt !! I will be back for sure!!

Ordered a shirt and they charged my credit card but never sent the shirt. Tried to contact them to find out what happened but there is no way to get in touch with them. No customer service phone and they never responded to my emails. Terrible customer service! Still don't have my $100 shirt!!!

Love the shirts but customer service needs work. Ordered 4 shirts. Offer was for 3 free gifts. Only 2 showed on order, koozie and hat. Noticed as soon as I placed the order, emailed customer service and explained and they emailed me back asking for the style of tshirt. They said they would take care of it. Got my order today, no free tshirt. Notified customer service and forwarded their email and they said no shirt. Terrible customer service.

I couldn't be happier with this shirt! The fabric is incredibly comfortable and lightweight, making it perfect for everyday wear. The pearl snap buttons add a classic, high-quality touch that really sets it apart. I exchanged it for a smaller size, and the process was simple, quick, and hassle-free. Excellent customer service and a great product—I would definitely recommend Poncho shirts to anyone looking for comfort, style, and quality.

My husband ordered the incorrect size. He would like to exchange it. Never even opened it. We followed the instructions for exchange and never heard back from the company. They ask you to email them and they will send a return slip. We tried 3 different times. Then we went to the help email address and never heard back from that email either. So the shirts are great. This is his third shirt. But customer service stinks.

I looked at these shirts for a couple of months before buying because they're so expensive. I ended up buying flannel for my 25 year old son and a lightweight one for my husband. They both wear tall, and there were few options available because it was a holiday and everything was sold out. They both loved the shirts, my son wears his constantly. But I just couldn't live with the color of my husband's. I regrettably chose it because it was the only color available in XLT - Froglegs. It was a weird mint green that almost looked like a dirty white. Anyway, the return was free and simple! I will definitely buy again once they restock with other colors.

Bought three shirts for my husband… We love them!