Polynesian PrintReviews of polynesianprint.com

Response from Polynesian PrintMar 20, 2021

Thank you so much for sharing your thoughts. I'm truly sorry for any inconveniences happened to you. Actually, about delivery time, our products are made-to-order, handcrafted, they are not available so they take approximately 7-15 days to be proceeded and about 3-4 weeks to be delivered to you. In case you use the express shipping, that process will be reduced to 12-18 days only. Regarding the materials, our shirts made of 80% Polyester and 15% spandex manufactures high-quality thermal-transfer printed products and keeps you comfortable, cool, and dry while you work and play. (these information are presented well on our website, please have a look). These products are produced by many of our co-operated vendors in North America, the EU, and China. Vietnam is our choice for any return item with the aim of voluntary. In terms of size, we include our size chart publicly so that you can have a clear idea about our size chart. Check the Size Chart out for accurate size, and please allow a slight 1-3cm difference due to manual measurement and a slight color variation due to different lighting conditions. For customers who are not satisfied with orders, we also have proper policy for them as what we sent you. Once again, we're sorry that our products and services didn't meet your expectation, we will consider and improve them.

Response from Polynesian PrintFeb 18, 2021

Thanks for letting us know about your situation. I can understand that it’s frustrating to lose a feature that you’ve come to rely on like that. We are happy to offer you the replacement in the case that the items are incorrect. Please have a check your email to tackle this problem, thanks again!

Response from Polynesian PrintJan 27, 2021

We are sorry for this inconvenience and misunderstanding. As standard, our products are handcrafted and they will be shipped out after 14 days from the date you order. For express shipping, we use DHL and it will take around 5 days. Besides, as our policy, we only can help cancel customer’s order within the first 24 hours from the time you place it. At present, it is just 11-12 days already. Your judgment is not fair for us because our products are designed by our own designer team and we have manufacturers from many countries in the world such as China, UK, USA, Canada... Due to the Covid-19 situation, other factories are affected, and we have to put the products into the factory in China not to increase an additional fee (it can be 2-3 times increase). As time frames, your parcel will be with you around 18-20 days and I will push the courier prior to this. Hope that you can understand us due to an unexpected situation.

Response from Polynesian PrintJan 11, 2021

Thank you for honest feedback. We are sorry for the late updates. However, upon rechecking, we haven't received any emails from you, would you mind having a check and let us know please. Regarding your order, we had sent an email about it to your email. At present, it was delivered to the given POBox address, please help pick it up ASAP. We truly hope for your cooperation and understanding. Thank you very much!

Response from Polynesian PrintJan 11, 2021

Thank you for letting us know your thoughts. Your feedback helps us get better in the upcoming time. To be more specific, would you mind letting us know more about the quality via our email [email protected] please? We are looking into this issue and hope to resolve it promptly and accurately. Thank you!

Response from Polynesian PrintJan 5, 2021

Thank you for letting us know your thoughts. Your feedback helps us get better in the upcoming time. To be more specific, we're sorry because of the fact that you have to charge the shipping cost of return, this belongs to our policy to do our business. We truly hope for your understanding and we are sorry for this inconvenience!

Response from Polynesian PrintNov 30, 2020

Thank you so much for posting your review. We’re honestly sorry to hear that your experience was not of the quality you expected. We will definitely be responsible for any problem made by us. Pls let us know clearly about your dissatisfactions via our email [email protected]. We promise that we will offer proper solutions for you. Hope to hear from you soon <3

Response from Polynesian PrintNov 30, 2020

Thank you so much for posting your review. We’re honestly sorry to hear that your experience was not of the quality you expected. We will definitely be responsible for any problem made by us. Pls let us know clearly about your dissatisfactions via our email [email protected]. We promise that we will offer proper solutions for you. Hope to hear from you soon.