PolotnoReviews of polotno.com

Response from PolotnoMay 15, 2025

Originally this was a 5 star review, but I confronted the reviewer and said it’s not a review of Polotno sdk - it was a review of Polotno Studio. I said I’ll be flagging it for removal via email because the review is not relevant and fair. This person doesn’t even have an active account with Polotno SDK. I’ve added that I won’t be issuing any incentive for the review because as I later learned this violates the policy of Trustpilot. The response I got was ‘SCAMMER’ and the review changed to 1 star. I’ve got back to him saying OK I’ll pay 50 bucks even without review if he can just show the account which he obviously couldn’t as he doesn’t have one. Feeling this initial 50 bucks offer will haunt this profile for a while.

Response from PolotnoMay 14, 2025

Hi, I'm Misha from Polotno, I've sent out those emails. I've stopped the campaign since then and replied to every response that NO discount / gift card is going to be issued now or in the future. Had this Turstpilot policy been made clearly visible, I wouldn't offer any incentive. No one reads 432 pages of buried T&Cs for every service they sign up for every single day. What's twisted about Anon's review is that they don't see anything wrong with asking for 5 stars. Why would I even ask people for 5 stars if their experience was anything but that? I want folks sharing their honest thoughts. And I was willing to incentivize time invested – many of our customers are execs and founders spending thousands of dollars on the product. Claiming that a $50 gesture is buying trust and corrupting morality on $2–10k annual bill means having no real understanding of what Polotno is and the kind of crowd it serves. To sum up: 1. I wish incentive terms were clearly communicated by TrustPilot. 2. I've cancelled the campaign and scrapped the offer. 3. I should have used a less aggressive email copy – I have overrelied on AI in that department. 4. Ethically, I don’t see an issue.