PoloniexReviews of poloniex.com

have been a loyal and problem-free customer of Poloniex for over 12 years, yet I am being treated like a criminal. Poloniex is practicing "stealth blocking": they credited a $374 transfer to my account, then hours later disabled withdrawals for my ENTIRE balance of over $1010 without any notification. They are holding $636 of my unrelated "clean" assets over a $374 dispute. I have provided video proof and full history, but support (Willy/Yana) keeps repeating impossible requests for 3rd-party data. I filed a Formal Complaint, but they ignored the 48-hour deadline. After 12 years of loyalty, they won't even give me a human response or a "Return to Source" option. This is an unlawful withholding of property. Ticket #1841481. Beware! 16.04.2026 Update: Instead of addressing my formal complaint, they are sending automated emails threatening to close my case if I don't provide the impossible documents. Total lack of human support!» 05.06.2026 UPDATE: Poloniex replied to this review asking me to contact. I did — immediately. No response. No action. No resolution. Their public reply was nothing more than empty words for appearance's sake. My funds remain frozen, Ticket #1841481 remains unresolved. Nothing has changed. UPDATE [06.06.2026]: Formal complaint filed with BaFin (Germany) and BfDI (Germany) due to systematic GDPR violations and unlawful asset freeze without legal basis. Ticket #1841481 remains unresolved after 40+ days. UPDATE [07.07.2026] Filed a formal complaint with the Financial Services Authority of Seychelles (FSA), the regulator responsible for licensing and supervising Poloniex under the Seychelles VASP Act 2024. The complaint documents the disproportionate freeze of unrelated funds, Poloniex's failure to meet its own Formal Complaint Process deadlines (15/35 business days per its own User Agreement), disclosure of my personal data to a third party without consent, and confirmation from Poloniex's own support staff that the legal department does not respond to client correspondence as a matter of policy. Ticket #1841481 remains unresolved. Will update this review with any response from FSA or Poloniex

Locking accounts then asking for unachievable "verification" materials to unlock. Once supplied asking for more and more and never granting access, web search mentions "unclaimed" funds are then given to owners

I want to send 0,01 BTC , fees 0,001 BTC . 700 dollars to send 70 dollars fees .... Spread so big on different crypto, because the are no customer. Shame

BEWARE! Poloniex is holding my deposit of ~$200 for over 11 days now. The funds are clearly in their hot wallet (confirmed on blockchain), but they refuse to credit my account. Support (Live Chat) is useless. Agents like Ophelia, Colin, and Vivian just lie about "escalating" to a specialist and then close the chat on me. They promise "High Priority" but do nothing. This feels like theft. I am reporting this everywhere until I get my money back. My Ticket ID: #1831342 DO NOT USE THIS EXCHANGE!

Rouge unchecked support agents. One of them is named "Anzo Huang". If you send in a ticket and the name appears politely ask for a diffrent agent or your account might be compleatly broken. It's best to withdraw and use a more reputable and safer exchange instead.

Poloniex is holding customer funds hostage following the November 2023 hack. Despite owner Justin Sun's promises of 100% security and resumed withdrawals, users with Dogelon Mars (ELON) tokens have been unable to access their assets for over two years. The exchange disabled the ELON wallet entirely and then proceeded to delist the token with an April 2025 deadline, all while the withdrawal function remained broken. Customers were reportedly told their funds would be "archived" and permanently lost after that date. This inaction has effectively stolen millions of dollars in user assets. Poloniex has shown a complete disregard for its users and failed to provide a viable path for recovering assets lost during the breach. Avoid this platform at all costs; your funds are not safe here.

They steal your crypto and didnt give it Bach.

3days trying to withdrawe a small amount of my assests, it is refused or continiously under reviewing. There is no way to get your assest of your account.. so be carefull! Customer service is repeating, be patient, our professional team is woking hard ... Bla bla I think this is a scam!