Fabian M.
the withdrawal for GLM is ridiculos exchange
the withdrawal for CAW, GLM its close for almost 3 years, its ridiculos this exchange

Poloniex is one of the longest-standing cryptocurrency exchanges in the industry, serving global users since 2014. Built on a foundation of security, reliability, and innovation, we are committed to delivering a seamless trading experience for crypto users worldwide.As part of our mission to make crypto trading more accessible, Poloniex now offers 0 Fee Trading, allowing users to trade without worrying about transaction fees. Together with a broad selection of digital assets, deep liquidity, and 24/7 market access, Poloniex provides a cost-efficient and flexible trading environment for every type of trader.Guided by our vision of being “Your Home for Crypto,” we continue to invest in platform security, product innovation, and user experience, helping our community navigate the digital asset economy with confidence.Poloniex — Always On, Trade Freely. Trade with Zero Fees.
Poloniex (poloniex.com) has 398 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Fabian M.
the withdrawal for CAW, GLM its close for almost 3 years, its ridiculos this exchange
Magana E.
I am extremely disappointed with my experience using Poloniex. I used my Poloniex account to fund my trading broker. Due to a technical issue on the broker's side, the deposit failed, and the broker confirmed that the funds were refunded back to my Poloniex account. They provided me with the refund transaction ID and confirmed that the transaction had been successfully completed. Its been a whole month . However, the refunded funds have still not appeared in my Poloniex account. I have contacted Poloniex support multiple times and provided every document they requested, including the original deposit details and the refund transaction ID. Despite this, the issue remains unresolved. I have received slow responses with no clear explanation, no meaningful progress, and no estimated timeframe for resolution. Having customer funds remain inaccessible for such a long period is unacceptable. I expected a much higher level of customer service from a major cryptocurrency exchange. I sincerely hope Poloniex investigates this matter immediately and credits my funds. Until this issue is resolved, I cannot recommend this platform to anyone who expects reliable support and timely handling of account-related issues.
Response from PoloniexJul 6, 2026
Thank you for sharing your feedback. We're sorry to hear about the delay and understand how frustrating this situation must be. Could you please provide your support ticket number and the refund transaction ID (TxID)? Once we have these details, we'll coordinate with the relevant team to review your case and actively assist in following up on the status of your refund. We appreciate your patience and will do our best to help resolve this matter as quickly as possible. Poloniex Team
Mey Camila Quispe Q.
Tengo un depósito desde octubre de 2023 que no ha sido acreditado en mi cuenta por un valor de 4300 usdt I deposited 4300 USDT due to an error on the BSC network. Please credit my account. Below are the deposit IDs. Also, the wallet address where my funds are being held. Here is the proof and the wallet address where my funds are being held. Funds 0xabc5434d281595ce118152c4e68a5d4fba52a01837e5834a68b0f3bdec15e46c 0xe4558a819a8e96713e25093d28139885fc244c9b1c0edf09474f54dbdc171c7d
Response from PoloniexJun 21, 2026
Thank you for bringing this to our attention. To help us investigate your deposit issue further, please contact our Customer Support team through the official Poloniex Help Center and provide all relevant details, including the transaction hashes and deposit information. Once you have submitted your request, please share your support ticket number here. We will be happy to help follow up with the relevant team and assist in reviewing your case. We appreciate your patience and look forward to helping you resolve this matter. Poloniex Team
VIDYCV T.
Unresolved asset recovery (2000 USDT worth of NEAR). Ticket #[202606142115013845532890] I accidentally deposited NEAR tokens via the BSC network to my Poloniex address. The total amount is significant — around 2000 USDT. Support automatically closed my ticket, claiming "technical limitations". However, the funds are physically secure on the BSC address controlled by Poloniex. I am fully ready to pay any administrative or technical fee for manual recovery. Please escalate my ticket to a senior engineer or technical supervisor.
Response from PoloniexJun 18, 2026
Thank you for reaching out and for providing the details of your case. We understand your concern regarding the misplaced deposit and appreciate the importance of the funds involved. After reviewing the information, we would like to clarify that the asset in question is NEAR deposited via the BEP20 (BSC) network, which is currently not a supported deposit asset/network combination on Poloniex. Due to technical and operational limitations, our team is unable to process recovery requests for this type of unsupported deposit, including manual recovery requests. We understand this may not be the outcome you were hoping for. However, this limitation applies regardless of the deposit amount or willingness to pay a recovery fee. To help avoid similar situations in the future, we strongly recommend verifying both the supported asset and network on the deposit page before initiating any transfer. Thank you for your understanding. Poloniex Team
ergunendergmail.com
The huge gaps between buy and sell prices, fake trading. Coins that aren’t traded anywhere else. Very low volume. Being forced to use ridiculously small amounts of money sent as gifts at the market price. Why can’t I enter the price I want? Especially when there’s already such a huge gap.
Response from PoloniexJun 10, 2026
Thank you for taking the time to share your feedback. We understand your concerns regarding price spreads, liquidity, and trading experience. Market prices and spreads are influenced by various factors, including liquidity, trading activity, and overall market conditions. That said, we recognize that large spreads can impact the user experience and are continuously working to improve market depth and liquidity across our platform. We also value feedback on order placement functionality and trading features. Our team is constantly evaluating ways to enhance the trading experience and provide users with greater flexibility and transparency. Your comments have been shared with the relevant teams for review. We appreciate your input and remain committed to improving our products and services. Poloniex Team
Abdel H.
Poloniex est un exchange centralisé qui doit etre fermée au plus vite car c’est une escroqerie de Masse. Mes jetons Turbo achetés sur ce site en Mai 2023 sont bloqués au motifs que le wallet Turbo est en maintenance depuis 722 jours .la véritable raison c’est que ce site frauduleux veut vous faire vendre à un prix 10 fois inférieur au prix du marché. C’est une escroquerie et le régulateur US devrait controler cet exchange car il doit etre le lieu idéal pour le blanchiment de l’argent de la drogue. En tous cas je ne vais pas lacher l’affaire quitte a me rendre à leur siége social situé sur un paradis fiscal pour réclamer le retrait de mes 2.2 Millions de jetons TURBO . POLONIEX à éviter à tout prix au risque de vous faire VOLER TOUT VOTRE ARGENT.
datafile R.
I wish I had seen this review site sooner and never invested. From what I understand, they constantly seize people's investments. They seized $2100 of my investment. They asked for ID, I sent it; they asked for a video, I sent it; they asked for a screenshot from my wallet, I sent it; they asked for a video from the person who sent the money, I sent that too. They are completely incompetent. Then they asked me to contact other people who sent money to my account and get videos as well. It's pure stupidity. Take my advice, never invest with them. I will write to similar forums in other countries to prove they are scammers and I will also record a video about the process.
Response from PoloniexJun 4, 2026
We are deeply sorry to hear about the issue you are experiencing with Poloniex. To further assist you in investigating this matter as quickly as possible, please send an email to [email protected] with more information. Thank you.
Phi
Everyone's PAAL is trapped on Poloniex forever as PAAL deposits and withdrawals are permanently frozen for no reason, so there's virtually $0 liquidity to sell it. What an utter embarrassment to the crypto industry! AVOID Poloniex like the plague, unless you want your crypto held hostage forever for literally no reason!
Response from PoloniexJun 4, 2026
We are deeply sorry to hear about the issue you are experiencing with Poloniex. To further assist you in investigating this matter as quickly as possible, please send an email to [email protected] with more information. Thank you.