PoligluReviews of poliglu.com

Let me start by saying I wasn't completely happy in the beginning when I purchased the Translator, a few things you should know before purchasing you do have to download an app and Bluetooth it to your phone and speak very slowly for it to understand. I wasn't completely satisfied so I contacted customer support didnt get nowhere with (Elizabeth) after going back and forth about returning to a China address which cost more then my purchase..so I just took it as lost and put a review up about my experience...another support team reached out to me on my experience after my review... once they did investigate my situation my issue was resolved to my satisfactory and I truly appreciate them reaching out to me to resolve my issue. Thank you again Poliglu..

I made a review of the translator on February 28 and complained about their handling of the return of the item. Luckily someone in charge read my review and the company has made an apology and returned the money for the product. Also they would send me a gift of a cooking knife as a token of their good will. Have not yet received this gift, but it seems that it's on the way. I think that the company should tighten up on their policy about handling customers to avoid ruining their image completely. Thank you to Joan Torres for her way of handling this issue. Now I hope for the company that they will get the problems with the app solved in the future to avoid all the complaints.

Suite à mes nombreux échanges avec Joan Torres du service clientèle, le remboursement des 4 appareils poliglu a été effectué. Je remercie particulièrement Joan ainsi que le service après-vente qui mon répondu rapidement. Mais reste déçu que les appareils ne fonctionnent pas sur téléphone Android. Cordialement Franck

EDIT: Es wurde eine Rückzahlung des Kaufpreises veranlasst, der Weg dahin war jedoch leider steinig! Leider ist keine Verbindung zwischen dem Gerät und der App möglich. Per Bluetooth wird es verbunden, die App erkennt das ganze aber nicht. Auf 2 verschiedenen Android-Geräten das selbe Problem. Die Kommunikation mit dem Support erweist sich als schwierig, auch wenn das Gerät offensichtlich defekt wird bietet man keine Gewährleistung an welche nach österreichischem Recht gegeben wäre!

**** 2-5-24 I just received an apology and refund from the company. This was unexpected and very generous of this company. As I stated this product seemed to work but just not with my phone. Please watch for updates to their app and check online for issues related to the type of phone you use. Hopefully that helps to keep you from having the issue I did. I believed this would be a useful product and I still do. That is why I initially bought them. I will be watching the company growth and watching for updates to the app myself. I am hopeful they can fix the issues they are running into and can bring a product that will run across multiple phone platforms. If I ever find out that it works with a phone I have I will update again. ****** Original complaint changed, I deleted the part of the issue the company took care of. I ordered two translators and I have Samsung Galaxy 21s. The app will not work will this phone. I tried other apps and they do not work either. The device will connect to the phone but not through the app that needs to run it.

Blev voldsomt irriteret over at oversætter ikke virkede. Efter nogen korrespondance fik jeg penge tilbage. Tak

After the initial bad experience with Poliglu, I was refunded the purchase I did, I was not required to send back the product to Lithuania and they sent me a nice gift for all my trouble. Their resolution team was top notch and I hope they work their order kinks to make the experience much better.

I paid for 2 Poliglu translators on 20 December 2023. Never being delivered to the UK. I received a note from Royal Mail in UK that the sender did not pay the correct postage. As a result delivery agent added admin charge and unpaid postage totalling double the amount of the value of the translator. Now i have received the full refund. This is the power of reviews and feedback. Poliglu would have served the customer better without the need for a bad review. Now Poliglu was apologetic and very professional, when they handled my complaint and review followed by prompt refund.