PoligluReviews of poliglu.com

Bought 4 Poliglu Translators all with warranty. I didn’t open them straight away when I got them in September last year. Opened and downloaded the app last month to find the app doesn’t go past the loading phase on my iPhone 14. I trouble shooted through all web searches before contacting them. They told me to do what I had already done and nothing worked. Then “oh well sorry” was their response. Then when I said “I have spent over $500 on these devices and warranties, should that not include the fact that they are unable to work on my phone?? Apparently not!! The device works, they said, it is the app that doesn’t, so warranty doesn’t cover that. But in every ad on social media, the product in used in conjunction with the app, so if the app does not work how can I use the translator?? They have told me to download the MUAMA Enence app instead, which I have done, but it is glitchy, the sound is sketchy, the quality is poor and it constantly freezes. I might as well use Google Translate!! So now I have $500 worth of products I cannot use because the returns policy has expired even though the warranty hasn’t!! Dirty scammers. And I bought these for our family overseas holiday so disappointing!!

I just tried to install my Poliglu app and it will not load on my Iphone 14. It has been over 5 Hours

Ubrugelig app

Hello. I have a poliglu. But lost my charching cable I can’t find any website including yours. Where I can order one Please help I got an answer from poliglu. But it’s a fake help. Don’t buy it ! Because if you lose your charging cable Poliglu can’t replace it.

it is so confusing as it ask us to down load the app and use the phone while using the device. and when we speak into it it is the phone that is translating not the device.

O Poliglu não funciona com telefones Samsung.

Could not get app to open. Cannot use device. Waste if money.

It doesn’t work. Never has App doesn’t stop “loading” Received email confirmation and tracking information on 1/6/24 Received email confirmation that the devices were “out for delivery” on 1/13/24 and another email that they arrived. On 1/13/24 I attempted to used the device several times. The device appears to charge and turn on only by a a notification of a blue light. The problem is you can’t do anything with the devices without using their app on your phone. The app is not operable. When you download the app and redownload the app the only thing that comes up is the initial screen and reads “loading” below the brand name poligu. On 1/13/2024 I emailed the only information they provided. They don’t allow full email addresses in the review s The email read: “Thx for the device, it arrived The app on our phone will not work. It ends in a loading phase and we have removed from our phones and reinstalled Do you have any suggestions?” On 1/13/2024 I received an auto email response: “ Hi Brian, Thank you for reaching out to Poliglu Instant Translator Customer Support. This is an automated response to acknowledge that we have received your email. Currently, our support team is experiencing a high volume of emails, and we want to assure you that your inquiry is important to us. Due to the increased workload, there might be a delay in our response time. Please be patient, and we will get back to you as soon as possible. Creating additional emails or submitting follow-ups may inadvertently push your email back in our priority queue. Rest assured, we are working diligently to address all inquiries. We appreciate your understanding during this busy period. Best Regards, Poliglu Instant Translator Customer Support Team” On 1/17/2024 a case manager responded with: “Hi Brian, ​ My name is Jonna Marie S., one of the case managers for Poliglu Instant Translator, and I am glad to offer you my assistance today. I am terribly sorry that you are experiencing issues with the application. Before we can proceed with any specific defect resolutions, I recommend you perform the following steps to help us correctly identify the problem your device is having: For iPhone users, please turn off guided access (go to Settings > Accessibility, then turn off guided access). If the problem is not fixed, please complete the following steps: 1. Reconnect the translator to your device. 2. Restart the app. 3. Reinstall the app. You may also want to watch our video on how to set up the device correctly. Video guide: iOS setup instructions Also, kindly fill out this survey form. We'll share this with our team so that they can take steps to resolve the issue. Enence issues survey form ​ Once you have reviewed our steps to troubleshoot the issue, please reach out to us and let us know if the matter is resolved or if you require further support. Have an amazing day, and I look forward to hearing from you again! *** ​Want to check the status of your shipment? You can do so here by entering either your tracking number, order number or email address you used to make the purchase. You can do it anytime - it’s that simple. To get to know your Poliglu Instant Translator better you can always read the extensive product manual by following this link: . If anything is unclear, give us a shout and we’ll help you out! *** Best regards, Jonna Marie S. Poliglu Instant Translator Case Manager“ I attempted her suggestions and made several attempts to correct the problems. 3/5/2024 I emailed again asking: Can you please refund my money and let me know where to send these devices? I received the same auto generated response: “ Hi Brian, Thank you for reaching out to Poliglu Instant Translator Customer Support. This is an automated response to acknowledge that we have received your email. Currently, our support team is experiencing a high volume of emails, and we want to assure you that your inquiry is important to us. Due to the increased workload, there might be a delay in our response time. Please be patient, and we will get back to you as soon as possible. Creating additional emails or submitting follow-ups may inadvertently push your email back in our priority queue. Rest assured, we are working diligently to address all inquiries. We appreciate your understanding during this busy period. Best Regards, Poliglu Instant Translator Customer Support Team” Then received another email stating It’s not returnable anymore and they offered me a free cookbook and detox box 😂 I tried to copy paste the full response in her but it would allow me sense I’m typing so much out of room They provided no return information, policy, phone number. They did let me know after 30 days of their policy that it’s not returnable.