PoligluReviews of poliglu.com

3.4517 reviews
IT & Communication

Poliglu

About Poliglu

Poliglu Translator lets you communicate in more than 40 languages and delivers fast and accurate two-way translation that makes speaking with foreigners a breeze.

Poliglu (poliglu.com) has 517 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: poliglu.com
Website: poliglu.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 85% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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James D.

Dec 29, 2024

Returns must be shipped to Germany and USPS won't allow batteries

I ordered ONE Poliglu translator priced at $80/each on December 21, 2024 and received F0UR Enence Translators listed at $89/each on December 28, 2024. When I requested a refund I was informed that I was required to ship the translators to Germany! The four translators were shipped to me from New York. I estimate that the cost to ship four translators to Germany will be at least $40! After reading several reviews I became aware that the default order is FOUR units and Poliglu doesn't send order confirmations and refuses to change the order when customers become aware of this order discrepancy. I also discovered that USPS won't ship orders to Europe that contain batteries. By the time you figure this out the 30 day warranty has run out. Poliglu contacted me on December 31 and agreed to refund my purchase price. When I checked my credit card company on January 3 the refund had already been deposited in my account. I didn't have to ship the unwanted product.

Response from PoligluDec 31, 2024

Hi James, Thank you for taking the time to share your feedback with us. We value your input and appreciate your engagement. We reached out to you through Trustpilot to address the issue you raised; however, we have not yet received a response to our inquiries. If you have not received our emails but would still like assistance, we encourage you to contact us directly via the contact form available at the following link: https://poliglu.com/contact To facilitate the resolution of your issue, please provide us with the following information: - Email address associated with the order - Order Number - Full Name Your contributions are vital to our ongoing development and improvement. We look forward to hearing from you soon. Poliglu Support Team

About Poliglu

Poliglu Translator lets you communicate in more than 40 languages and delivers fast and accurate two-way translation that makes speaking with foreigners a breeze.

Poliglu (poliglu.com) has 517 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: poliglu.com
Website: poliglu.com
Category: IT & Communication
Listed on Five Star Index: 2026

Poliglu reviews

Showing 154 reviews with 1 star · Clear filters

Katharina
Feb 4, 2025
Seit über einen Monat versuche ich vom…
Seit über einen Monat versuche ich vom Rückgaberecht Gebrauch zu machen. X emails bekommt man, aber kein Recht zur Rückgabe. Schon nach 2 Tagen wollte ich es zurückschicken, aber keine Antwort. Immer wieder heißt es, warten, es sind so viele Emails zu bearbeiten, was mich bei so einem nicht einsetzbaren Übersetzer nicht wundert. Lautstärke lässt sich nicht einstellen und immer wieder laute Geräusche. Man muss sich nur ärgern. Kann allen nur raten, bestellt nicht bei Poliglu. Es sind alles nur leere Versprechen. Habe den Übersetzer Ende Dez. bekommen und seitdem versuche ich es wieder los zu werden. Man wird nur belogen. Bis heute konnte ich es nicht zurücksenden. Katharina
Response from PoligluFeb 5, 2025
Guten Tag Katharina, Wir freuen uns, Ihnen mitteilen zu können, dass Ihr Fall am 12. Februar 2025 von unserem Kundensupport erfolgreich bearbeitet wurde. Sollten Sie weitere Hilfe benötigen, kontaktieren Sie uns gerne. Wir freuen uns über Ihr Feedback zu Ihren Erfahrungen mit unserem Team. Vielen Dank für Ihre anhaltende Unterstützung. Wir sind stets bestrebt, uns zu verbessern und Ihnen den bestmöglichen Service zu bieten. Poliglu-Supportteam
Hendrik L.
Jan 17, 2025
Aggressive Verkaufsseite
Aggressive Verkaufsseite. Ich habe die Bestellung storniert. trotzdem wurde nach 9 Tagen die Ware zugestellt. Man erhält ständig Anrufe in denen weitere Artikel verkauft werden sollen. Auf E-Mails wird nicht reagiert. Update 23.01.2025 Trotz mehrfacher Anfrage kein Retourenschein. Immer wieder Mails, man will angeblich helfen. Aber es passiert nichts. Das Ganze ist ein vorprogrammierter Betrug.
Response from PoligluJan 20, 2025
Hallo Hendrik, Wir freuen uns, Ihnen mitteilen zu können, dass wir Ihr Problem nach sorgfältiger Prüfung am 5. Februar 2025 erfolgreich gelöst haben. Sollten Sie weitere Unterstützung benötigen, kontaktieren Sie uns bitte. Vielen Dank für Ihr wertvolles Feedback nach der Lösung Ihres Problems. Wir freuen uns über Ihr Feedback und helfen uns, unsere Dienstleistungen zu verbessern. Ihr Beitrag zu unserer Entwicklung und unserem Wachstum ist uns sehr wichtig. Vielen Dank für Ihre anhaltende Unterstützung. Poliglu-Supportteam
James D.
Dec 29, 2024
Returns must be shipped to Germany and USPS won't allow batteries
I ordered ONE Poliglu translator priced at $80/each on December 21, 2024 and received F0UR Enence Translators listed at $89/each on December 28, 2024. When I requested a refund I was informed that I was required to ship the translators to Germany! The four translators were shipped to me from New York. I estimate that the cost to ship four translators to Germany will be at least $40! After reading several reviews I became aware that the default order is FOUR units and Poliglu doesn't send order confirmations and refuses to change the order when customers become aware of this order discrepancy. I also discovered that USPS won't ship orders to Europe that contain batteries. By the time you figure this out the 30 day warranty has run out. Poliglu contacted me on December 31 and agreed to refund my purchase price. When I checked my credit card company on January 3 the refund had already been deposited in my account. I didn't have to ship the unwanted product.
Response from PoligluDec 31, 2024
Hi James, Thank you for taking the time to share your feedback with us. We value your input and appreciate your engagement. We reached out to you through Trustpilot to address the issue you raised; however, we have not yet received a response to our inquiries. If you have not received our emails but would still like assistance, we encourage you to contact us directly via the contact form available at the following link: https://poliglu.com/contact To facilitate the resolution of your issue, please provide us with the following information: - Email address associated with the order - Order Number - Full Name Your contributions are vital to our ongoing development and improvement. We look forward to hearing from you soon. Poliglu Support Team
Jacqueline G.
Dec 28, 2024
Very loud chirping sound when the me…
Very loud chirping sound when the me button is pressed
Response from PoligluDec 31, 2024
Hi Jacqueline, We are pleased to inform you that your case has been successfully resolved by our customer support team on (date). If you require any further assistance, please do not hesitate to contact us. We appreciate your feedback regarding your experience with our team. Thank you for your continued support as we strive to improve and provide the best service possible. Poliglu Support Team
Don G.
Dec 28, 2024
Pleasant experience getting problem resolved
I was very disappointed in the translator for several reasons, but the company was very prompt in responding to my concerns. They very politely refunded my purchase .
Response from PoligluDec 31, 2024
Hello Don, We have done our best to resolve this issue by reaching out to you over Trustpilot. However, we have not heard anything back from you. If you have not received the emails and still would like to let us help you with your case, please reach out to us via contact form on https://poliglu.com/contact We need the following information to access and verify your order information: Email Address used to place the order Order Number Full name Thank you for helping us grow and learn. Poliglu Support Team
Norman
Dec 19, 2024
Translator not working and I need fixed for christmas
I bought the translator and followed all instructions. It connects t my android and tells me so. But it will not translate and speak the translation. When I say something, it just makes a sound and stops without a vocal translation. Can this be corrected?
Response from PoligluDec 20, 2024
Hi Norman, Thank you for taking the time to share your feedback with us. We value your input and appreciate your engagement. We reached out to you through Trustpilot to address the issue you raised; however, we have not yet received a response to our inquiries. If you have not received our emails but would still like assistance, we encourage you to contact us directly via the contact form available at the following link: https://poliglu.com/contact To facilitate the resolution of your issue, please provide us with the following information: - Email address associated with the order - Order Number - Full Name Your contributions are vital to our ongoing development and improvement. We look forward to hearing from you soon. Poliglu Support Team
Carl O.
Dec 18, 2024
Scam company I ordered and then found…
Scam company I ordered and then found an item similar alot cheaper all within 30 mins . Cancelled item but still got billed for it . Customer support non existent apparent item is on its way and I'll have a bill to pay contact customer service to be told nothing useless scam company avoid
Response from PoligluDec 19, 2024
Hello Carl, We would like to inform you that the issue you brought to our attention has been successfully resolved by our customer service team as of December 19, 2024. Should you require any further assistance, please do not hesitate to contact us. We sincerely appreciate your feedback and patience throughout the resolution process. Your input is highly valued as we continue to improve our services. Thank you for your continued support as we strive for excellence in customer satisfaction. Poliglu Support Team
Umit-Melissa M.
Dec 14, 2024
J’ai commander deux traducteur
J’ai commander deux traducteur Depuis mois de octobre j’attends toujour Surtout ne commander pas GROSSE GROSSE GROSSE ARNAQUE je conseil pas attention publicités mensongère et quand on les appels numéro téléphone erroné J’ai contacté par mail il ne mon jamais répondu GROSSE ARNAQUE
Response from PoligluDec 18, 2024
Bonjour Umit-Melissa, Nous avons examiné votre dossier en détail et vous confirmons que notre équipe d'assistance client l'étudie attentivement. N'hésitez pas à nous contacter si vous avez d'autres questions ; nous sommes là pour vous aider. Vos commentaires sont importants pour nous et nous vous remercions de votre patience pendant que nous répondions à vos préoccupations. Votre expérience nous aide à nous améliorer et à grandir en tant qu'entreprise. Merci encore pour votre contribution à notre processus de développement et d'apprentissage continu. Équipe d'assistance Poliglu

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Translator not working and I need fixed for christmas

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