PoligluReviews of poliglu.com

I had the same problem as one of the people below. I tried to order one translator, but the default number of units was four. I did not notice it until after the last page of the order process was fully loaded onto my computer. I immediately called and was told it was too late to cancel the order and I would need to wait until the translators were received and return 3 of them. I finally received them and when I followed the return procedures, I received a page that said it was too late to return them. I called customer service and after a long 20-minute wait I reached a live person that told me I would have to pay for shipping. When I laughed at him, he put me on hold. When he came back, he offered me to keep the translators at a 50% discount. When I laughed at him he came back on and just said keep them and he would give me a full refund. I received a refund for 3 of the translators even though I clearly told the guy on the line that I did not want to keep any of them as I did not trust the company due to their unethical practices. I did get the refund for the fourth translator, however the practice of defaulting to multiple translators is unethical! I would avoid this company like the plague.---Update: As you can see the company's reply is just saying the issue has been resolved. This is exactly the problem. Unethical practices and scammy resolutions of issues do not an honest, trustworthy company make! You have been warned!

I bought one translator on 8/26/23. After I purchased it, the web-site promoted prices for buying, 2, 3 and 4 translators. I did not want that and did not order additional translators. On 8/28/23 I received a confirmation email showing that I had purchased 4 translators. My customer number is #me7lomv. I wrote back asking for the order to be cancelled and telling them I did not order 4. I was told that the order had shipped. I asked for a refund. I was told that when the order arrived, I could ship the order back at my own expense. I objected and asked for a prepaid label and a reimbursement of the $220 that was charged to my credit card. The promised customer service never contacted me about the fact that I ordered one but was charged for four translators or offered to correct the charge and pay for the return cost.

Træt af jeres Spam mail, trykker blokere, og de bliver med at komme fra jer. Det er et firma, som i har givet lov til at sende spam mail. 20 september..... Ja det hjalp slet ikke, med at give jer dårlig anmeldelse. 9 stk mail fra jer, på samme dag. Ja så skulle i have et surt opstød fra mig igen.... I har da fået besked og bevis fra hvor mailen kommer fra. Så må i jo kontakte firmaet, og få stoppede deres chikaneri.......

J’aimerai vous retourner le traducteur car il ne correspond pas du tout à mes attentes.. le son est très bas. Pourriez vous m’envoyer par mail ( je vous ai envoyé le mail il y a trois jours pour avoir ce bon de retour ) , afin de me faire rembourser de l’article et des 39,00 supplémentaires qui est soit disant assistance des langues ?

My order of 10/12/22 was never confirmed. Just received 'thanks for paying' No confirmation so no order number and no delivery date. I should have smelt a rat there and then! Since it was to be a Xmas present for my son, I started writing about delivery date. Since I had no Order Number, I couldn't use their tracking stystem. Every time I wrote they said the had opened a new ticket and would be in touch. It arrived too late for Xmas and on 4 Jan they asked for my evaluation which I couldn't do since it was in its box waiting for him. Next time he came from Africa, on 9 August, we tried it out. Total joke. He said 'my name is Rody' and it answered 'toi et moi voulons dire' which means 'you and I want to say'. Gobbledegook! I have had a dozen mails back and forth, everyone of theirs starting with 'I have opened a new ticket.....' and though it doesn't work, they say it's over their 30 day return policy. That means whatever happens they won't reimburse.......Since I paid for a 3 year warranty, I would have thought that would be covered. Final joke, as an apology they offered to give me 3 year warranty for FREE when I already paid for it! 105 € down the drain. Shame. ________________________________________________ ONLY THING THAT REALLY MATTERS 5 hours ago, I received this: : (Found a ref: Re: Your #z5gd0l Poliglu Order) Hello Joyce, It makes me really sad to hear that this happened. As per checking, a refund has already been issued to your account. Please allow up to 5 business days for the funds to reflect. I look forward to your response. Let me know if you have other concerns. Have a great day! Kimberly M. Poliglu Instant Translator Case Manager

Buyer Beware! I saw an ad for their translator product pop up in my Facebook feed, and when I went to their website, poliglu.com, it says that they are offering a 50% off discount, making the product $89.00, versus $178.00. I decided to buy one, so I clicked on the green button on the website and was taken to a page where I filled in my name, address, and credit card information. Unbeknownst to me, the website automatically highlights an option to buy four of the translators for $220.00, which I did not catch before I had my order processed. I only wanted ONE! Why try to trick the customer? Obviously this is VERY deceptive! I called today ( the next day ) and was told that my order had already been shipped from a warehouse oversees and that I would have to wait until I received the translators to return them. Yesterday was Sunday. How could this be? They tried to offer me some other merchandise if I would keep the translators. I said NO. I only need the one translator. The icing on the cake is that I have to send them, at my expense, to Lithuania to return them! I have already called my credit card company to dispute this charge, and they are helping me. I told them the full story, meaning that I was "tricked" into buying four of these devices, when I thought I was buying only one. Because of their shady business practices, I will now be buying NONE! UPDATE on 7/18/23. I was called by someone from the company, after they saw my review here, and my credit card was refunded the full amount, but my review stays the same until they change their deceptive marketing techniques and drastically improve their return policy so that people do not have to send their return to Lithuania, at their expense, to get a refund. I was not offered a refund until I wrote this review, unless I wanted to send the translators back to Lithuania. I will be checking their website periodically for improvements, as I do not want anyone else to get burned by this company.

Je n'ai toujours pas reçu ma commande au bout d'un mois. Le suivi du colis indique un long périple à travers le monde...je demande le remboursement intégral et immédiat de ma commande, soit un total de 105,95 ( 89 + 16,95 ) Numéro de commande 6MVGKLR. Y. Bray

This company is dodgy. I purchased a translator and insurance from them. I made attempts to cancel order before shipment was confirmed and they lied that item had been shipped. They refused to cancel the insurance as well. One after their reps asked us to decline receipt so item can be returned to them which we did. Till date they have not acknowledged receipt of item nor refunded. Attempts to get them to file a complaint through their postal service to activate a claim has also failed. According to them, they do nothing else after a few months of shipping. One wonders what the insurance was for. They lack flexibility & are a very difficult company to deal with. Here's the confirmation number #v61n6a you need. I'm been asked for numerous personal info on a public fora by this company. I have sent several emails to this coy in recent days and also recieved emails from them saying that they do not do anything after 30 days of sending off the package. The postal service has also instructed that they start a claim from their end if they have not received the returned item and then reimburse us. It's our belief that a "return to sender" would be a unique case to the norm and so should be addressed until the item is retrieved or refunded. This company who have also charged for "non-refundable" insurance have deprived us the right to change our minds and have failed to do their due diligence to track and claim back their parcel and refund us our money. Within a week of the release of this review, this company refunded our money and have since apologised.