michael G.
Very poor customer service
I purchased an order over two weeks ago and they said they can’t print the label due to technical issues on their end. They can ship to my address and nothing is wrong with the address. The worse part is that when I reach out for updates they ignore my emails completely. They already took the money instead of waiting until they ship the item. Their products are great but for such overpriced products their customer service should be the absolute best. I won’t ever buy from them directly again. With most of the third party sellers marking up above MSRP I might not ever buy polarpro again. I did recently buy their products on Amazon.de with some great deals on discontinued items such as the pivot shoulder rig for only 320€ which is about 50% off. Still trying to find more use cases though.