Point Supplies Inc.Reviews of pointsupplies.com

Taking two weeks to get product.

Package never came!!!

It has been over a week since I ordered product and the Fedex Smartpost shipment has not arrived yet when your facility is only a 45 minute drive away. Competitors manage to get their shipments out the door and here much quicker.

My item has been on order for almost 2 months and I still haven’t received it.

Well it’s been over a week and I still haven’t gotten my package.

Wrong product advertised or shipped - I cannot be sure. ...and that is because Point Supples wasn't sure (in their response). Communication by e-mail has been less than timely. In fact, superbly delayed at one response per day and per every two days.

Same as my online review… I purchased 6 work-grade life vests through Point Supplies. I needed them expedited for an active construction site over water and I paid extra for that service. PS claimed online the vests were in stock. When I ordered them, I received subsequent notice three were coming from Florida and three from New Jersey. I then learned the hard way there is no way to contact anyone from PS except through email. Did I mentioned I needed these expeditiously? Anyway, needless to say, one package arrived last Friday. The other … NOPE! After several emails and then finally taking matters into my own hands because I couldn’t get a response from PS, I learned FedEx messed up and delivered one of the two to a neighboring business. One who, by the way, claimed they hadn’t seen it. Now while the delivery error was not the fault of PS, the lack of customer service and complete disregard to their customers is atrocious. I save roughly $5 per vest — a whopping $30 — but the inability to have only 3 of six workers on a site for two whole days, from payroll to productivity, was exponentially more than that $30! But why should PS care? After all, they got my company’s money. Do yourself a favor. Skip buying from Point Supplies and find a company where you can actually speak to someone! Response to below: It doesn’t change the fact that customer service is atrocious, hence the reply by the company. Put the blame on me. You made a sale. You got the money. But guaranteed that couple hundred bucks is the last you’ll ever get from me or my company. In this climate, hope it was worth it!

Ordered a Raymarine chart plotter that was listed on Point Supplies website. They sent me a slightly different unit, one I did not want, that was not even listed on the website. I had to pay shipping to return that unit and now the unit I wanted is sold out. Not a good experience. Edit - the unit sent was not listed on their webpage, I could not find it until given a link after I contacted the company.