PodiumReviews of podium.com

Easy to use messaging platform with lots of features Gary Bensimon Bijoux Village Fine Jewellers Toronto, Canada

Podium makes it so easy to interact with customers in real time. The AI feature helps from having customers wait too long before moving on. I also love that it can integrate payments.

Podium has completely changed the way we communicate with our customers. From the moment a customer calls or sends a message until the final sale is completed, everything is organized and easy to manage in one place. The texting feature has been a game changer for our furniture store. Our team can quickly answer questions, send photos, provide updates, and stay connected with customers throughout the entire buying process. This has improved our customer service and helped us close more sales. Podium has also saved us money by streamlining communication and reducing the need for multiple systems. The platform is simple to use, reliable, and has made it easier than ever to build strong relationships with our customers. If you’re looking for a way to improve communication, increase efficiency, and provide a better customer experience, I highly recommend Podium.

We’ve had a really positive experience using Podium at Hyper Karting. It’s made customer communication way more efficient and helped streamline our call system better than any other platform we have used. The team has been incredibly supportive and so easy to work with. Huge shoutout to Lachy!

I was one of the first users of Podium and it has been a game changer for our business. We send a lot of text messages that are all templates which saves so much time. We send menus for preordered meals which helps the tour run smoothly and my favourite is that we can text or email secure payment links which our guests really like.

I started using Podium because of its connectivity with my booking software company and their review request texts. That has helped us gather significantly more reviews than we ever had before. Last year we replaced our small business customer service line cell phone with Podium Phones. It has been a game-changer for helping us not to miss any leads. We used to lose so many leads because we didn't have our phones robustly staffed. This system makes it so easy to keep track of and follow up on all leads. Switching between staff to more quickly reply to conversations is seamless to the customers. Customer service, training, user support, and functionality are top-notch.

Podium is a great resource for our company Makin Mattresses. They offer us a range of services that help our business. The staff are always helpful when we have questions. The platform is straight forward and easy to use.

Podium plays a major role in the continued evolution of Evans’ Heritage Home. As our primary customer communication and customer service management platform, it helps us organize and prioritize customer interactions, share information seamlessly across our team, and even collect payments with ease. Podium Phones brings everything together into one streamlined system, allowing us to deliver a consistent and responsive customer experience. Thanks in large part to Podium’s review generation tools, we have become the review leader in our region. I highly recommend Podium to businesses of all sizes looking to improve communication, accountability, and customer satisfaction.