PodiumReviews of podium.com

Very intuitive system and easy to use for the whole team. Great support team to help set up and readily available for any ad hoc questions.

Podium has definitely helped us to streamline communications with our customers and we only use a small segment of their services. Generally customer service is very helpful when needed. We look forward to expanding into text marketing in the not too distant future.

Podium is a feature rich service which can be overwhelming for the casual users to use. There support is really good if you need answers or assistance but can be pricy if you only use a few features. For a business that uses all the great features I think it is a great service. The only reason I did not give it 5 stars is because for our business we only use a few of the features it offers and like I said it is overwhelming when there are so many other things to do when running a small business.

Fantastic features and functionality. It is a bit expensive for a very small business but I'm staying with them for now.

Calipso Pools & Spas has had a pretty good experience with Podium. We primary use the basic package for review requests and the messaging system which we find very helpful to remain in contact with our community. Mira who opened our account was amazing and still takes our calls if we ever need. Sam, our account manager has also been very helpful to work with!

We were having issues with our phones and they responded and got things done quick! Only reason it’s not 5 stars is because of their AI chat. Not the greatest

Podium is a great fit with our current POS system which makes it extremely easy and convenient to communicate with customers without taking extra time for phone calls emails, etc. Their support is always there when you need them. Of course they have room for improvement like all companies these days, but in general, they are wonderful company to deal with. I have used several other similar companies and never been quite as satisfied.

EDIT: My product rep really went the extra mile to respond to my concerns, took accountability where it was due, and now we're on stable footing. I had a lot of frustrations, but am willing to hear people out when they respond. ORIGINAL: Podium is a glitchy, unreliable service that makes big promises and fails spectacularly. Our launch was marred by multiple bugs, exacerbated by a lazy support team. When I tried providing feedback, I was given a condescending response by Merrilynne Harrington, the "product design lead" that stated that "they could have done a better job educating customers," i.e. that any issues I ran into was a result of my own ignorance.