PodbeanPodbean has been providing innovative podcasting and social audio services as an industry leader since 2007. Podbean integrates publishing, management, distribution, monetization and analysis tools into an easy-to-use podcasting platform. The Podbean community consists of over 600,000 podcasts, including corporate and organizational podcasts, and a rapidly expanding listener community on one of the top podcast apps for Android and iOS.
Podbean (podbean.com) has 435 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingInternet & Software · Las Vegas, Nevada
Excellent
Internet & Software · Las Vegas, Nevada
Excellent
Internet & Software · Las Vegas, Nevada
Excellent
Internet & Software · Las Vegas, Nevada
Excellent
435 approved reviews, newest moderated first
Andy H.
The Pod Bean support staff respondedimmediately. They taught me how to resolve my issue instantly
Response from PodbeanMar 13, 2023
Hi Andy! Thanks so much for your feedback here. We try to be as quick and effective as possible. So glad to hear your experience. Happy podcasting!
James
I've been with Podbean for almost a year and they have always provided good customer service and prompt responses. Originally, I posted the review above with 5 stars. However, Podbean just charged me for an auto-renewal of my account without the courtesy of any advance notice. As there was no notice, and hence no opportunity to change my method of payment, (or consider if I may have wanted to switch hosts) they've come down a notch. From my perspective, it's an egregious lack of professionalism to apply a charge without providing advance notice.
Response from PodbeanMar 13, 2023
Hi Dean! Thanks for the feedback here. For anyone that signed up through our website, the auto renewal happens on the next date of your sign up (monthly or annually), so if you signed up annually and paid on 03/13/2023, your next renewal would be on 03/13/2024. If you've spoken with one of our account executives and are on one of our Pro plans, they may contact you with other payment options for your business. Please feel free to reach out to us at [email protected] and we can look further into this, as well. Thanks!
Scott M.
I've just started my second month with Podbean. Of course, there has been a learning curve, but their folks have been there to help along the way.
Response from PodbeanMar 13, 2023
Hi Scott! Thanks so much for the kind words. We'll always be here to help you out and answer any questions you may have about podcasting and our platform. Happy podcasting! :)
Steven C.
I received a quick response to my concern with clear instructions on how to fix a problem. Thank you. Steven
Response from PodbeanMar 13, 2023
Hi Steven! Clear instructions are the best instructions, so glad we could help out. Happy podcasting! :)
Armin E.
Quick and easy answer to my question. The support enhances the podbean experience.
Response from PodbeanFeb 27, 2023
Thanks so much for that feedback! So glad to hear the team was able to quickly and effectively get you the answers you needed. :) Happy podcasting!
Geeks in L.
They were quick in replying and answered my question respectfully
Response from PodbeanFeb 27, 2023
Hi! Thanks so much for that feedback. We try to be as respectful and effective in our answers as possible, so we're happy to hear this. :) Happy podcasting!
Alex L.
The step by step guide to solving my query was very useful. Also the reply was timely and prompt which was appreciated.
Response from PodbeanJan 20, 2023
Thanks so much for the feedback, Alex!
Jenny G.
Very very poor customer service. My feed is experiencing an issue and Apple confirmed it and yet PodBean won't assist me. They didn't even bother to reply to multiple of my emails asking for their assistance.
Response from PodbeanFeb 25, 2023
Hi there, we are regretful to hear about your negative experience. Please do know we discovered the issue was caused at Apple's side in this instance. We would love to regain your business, please feel free to reach out to [email protected] if you have any further questions.