PNCReviews of pncbank.com

Horrible customer service. Unfair characterization of my integrity. Froze my account and kept my money. Refuses to release my money after 60 days of tyrannical investigation and acusatiions that I acted unethically. They will not give any time of completion. So they could take 10 years!!!! Stay away!

What happened to First Bank. This new PNC bank sucks to high heaven. They lie, they make decisions without approval, they will reverse your mortgage payment if you barely overdraft. I was willing to pay the overdraft fee that was supposed to be an option. But they lied and it wasn't an option. They took upon themselves to lie and then to reverse the transaction without any notice or approval. Im done with this horrible banking establishment, and taking thousands of followers with me. If you read this I would strongly, I repeat strongly advice against banking at PNC.

I am extremely disappointed with my experience as a new PNC Bank customer. From the very beginning, the level of professionalism I encountered fell far below what I expected from a major financial institution. One of your representatives gave me a 100% guarantee regarding my account and the outcome of a specific issue. I relied on that guarantee when making my decision. Unfortunately, what I was promised turned out to be inaccurate, and I was ultimately the one who had to pay the price for information that your employee provided. Customers should not be held financially responsible for mistakes, misinformation, or guarantees made by bank representatives. Your employees represent PNC Bank, and when they make definitive promises, customers naturally trust that they are speaking on behalf of the company. If employees are not properly trained or authorized to make guarantees, then that is an internal issue that PNC Bank should address not something that should become the customer’s burden. As a new customer, this experience has left me with a very negative impression of PNC Bank. Trust is one of the most important aspects of banking, and unfortunately, my trust was broken almost immediately. I strongly encourage PNC Bank to improve employee training, hold representatives accountable for the information they provide, and prioritize doing what is right for customers when your own staff make errors. I hope this feedback is taken seriously so that future customers do not have to experience the same frustration and disappointment that I have.

PNC is the worst finance company I've had the displeasure to deal with in 50 years. I've had multiple house loans, car loans and bank accounts with over 30 creditors. I have NEVER been mistreated the way I was by PNC. Rude to the end; I didn't ask for them but was handed a car loan with their company. I was in the middle of refinancing to get away from the horrible experience and they harassed me right to the end with threats and verbal abuse. DON'T EVER BANK HERE.

I am extremely disappointed with PNC Bank and how they handled our business account. They closed our line of credit without any acknowledgment or communication. This was a line of credit that had been open for over 10 years, and during that entire time we never made a late payment and rarely even carried a balance for more than three months. Despite maintaining an excellent history and being in good standing, the account was simply closed without notice. There was no respect for the long-term relationship or the reliability we demonstrated as customers. To make matters worse, we were told we could simply apply for a new line of credit. Why would we do that after having a long-standing account closed without any communication or consideration? This experience has been extremely frustrating and disappointing. Business owners should be cautious when choosing PNC, as this situation made it very clear that they do not value long-term customers or the businesses that bank with them. I would strongly encourage other business owners to consider banks that actually value relationships and communicate with their clients before making major decisions affecting their accounts.

If you value your money and any level of competent customer support, do not bank with PNC Bank. I have been on the phone with this bank for 2 hours, transferred to 15+ representatives, hung up on twice, and getting no answers. This is not my first time having a similar experience. Without any notice, they froze my checking account with a positive balance and nobody in this company seems to know how or who can unfreeze it. Because of this, I can’t pay my PNC credit card as they don’t permit external bank accounts to pay for their own credit card balances. When you get to see how a well ran bank like Ally operates, it blows my mind why anyone would bank with PNC. I am canceling my accounts with them ASAP

PNC Bank in Passaic New Jersey, is stealing ATM cards. I had my ATM card taken by this same ATM 1 hot summer day. I had to stand around waiting for a worker with an attitude to bring me my card back about an hour later. Today I went to get my boyfriend's rent money. My boyfriend is older and frequently in the hospital, like today. PNC Bank's ATM swiped my boyfriend's Direct Express card and would not return it when I told the bank worker standing by the door, I was told if it is not a PNC bank card and under someone else's name, the other person has to call the card company on the bank card. I went to the hospital to tell my boyfriend that his card was swiped by the bank ATM. We both talked briefly to a bank worker on the phone, who told my boyfriend to call Direct Express and hung up on him. PNC Bank accepts direct Express cards in their ATM yet will not return them when the ATM swipes these same cards. Now we have to wait all weekend to try to resolve this since the bank closed early today. I paid my boyfriend's rent out of my own money.

PNC ATM's in Indianapolis, IN, ATM stinks! It is always broken, especially on weekends when I need cash. The one on 38th & Meridian is always broken then I went to the one on 65th & Keysyone...that one was broken and could not withdraw cash. I had to go to a nearby gas station to get cash! PNC you stink!!!