PlusCBD OilReviews of pluscbdoil.com

Customer Service is amazing! Twice I have had a small problem and they absolutely went above and beyond to make correction! Have used their products for occasional pain 10 years and they are great, never failed me! Hooked on their CBD gummies for last 7 years and have not found better.

I discovered their products when I lived in MPLS and needed help balancing brain chemistry with my TBI. The Co-op that carried it had received info from the company and helped me choose which product would be most beneficial. After moving, I have continued purchasing their excellent products & have found their services to be exemplary. Always easy to order with fast delivery as well as frequent discounts. Highly recommend.

I've been using their CBD peppermint oil drops for years and have found them effective and delicious. Please don't stop making these! You have a fan! Plus they have great sales!

Loved the vibe and customer staff

Easy navigation on their website. Fast delivery with excellent packaging. Every product I have used comes as advertised with top quality CBD, and CBN.

I have been a customer of Plus CBD Oil for over a year. I like the products just fine, it's just that there is NO response from ANY queries to customer service, EVER. When they switched to using DHL for their delivery service, I wrote to complain as DHL, in my experience is unreliable. No response, not even an auto confirmation of receipt of the email. In December, I received a promotional email detailing that if I made a purchase on that particular date before 11:59pm, a $20 credit would be added towards a future purchase in January. I made a purchase within the parameters of the offer and, so far, it has not been honored. I saved the email with the actual promotion. I then used their "contact us" page to "send a comment." No response. Then, I reached out directly to their Help email address questioning this, attaching a screenshot of the promotion. Again, no response. They are quick to take my payments, but don't seem concerned with anything further. I'm currently researching other brands. *UPDATE* I don't know if they look at these reviews or not, but today 1/17/25, a rep called me and left a message apologizing for my not receiving the $20 discount credit and stated it will be refunded to my card from my last order. The reason given was that there was some confusion on how the discounts were to be given out and that they began distributing them yesterday. I appreciate this response and the phone call was a nice gesture. If positive changes are being made regarding their customer service, I will give them another chance. (I changed my rating from one star to three based on this response.)

Customer service is lacking. I placed an order July 26th. It is now August 5th and it still shows as "label created" with no further movement. I cannot reach their customer service department by phone (I get a "we will call you back", no one ever has), nor has anyone responded to my email inquiries. Before this last order, they have been responsive and quick but due to this experience, will be ordering elsewhere. If there is no further movement on my order tomorrow, will be opening a dispute with my credit card company. EDIT: I did receive a call back today explaining that they had changed their shipping method from UPS to DHL and many customers are complaining of the same issue. The gentleman I spoke to said a replacement is being sent via UPS but I haven't received acknowledgement of this. If/when this happens, I will update my review. EDIT 2: Still haven’t received, no UPS replacement issued. Opening a dispute with my credit card company today and never ordering from this company again. As an aside, I ordered gummies from Cornbread Hemp and received them in 4 days vis USPS.

Fraud charge on my credit card. Not sure how it got delivered to my address. It took weeks to figure out who to contact since I didn't order it. Dispute placed with my bank. The item is returned using a UPS call tag and they refuse to issue a refund. Beware shade practices. Not a upstanding company to order items