Plumeria SwimwearReviews of plumeriaswimwear.com

Updated to my below email: I never received a refund, but they did issue a store credit, which per their own refund policy online I should have received my original form of payment returned. The items were sent back within a day of receiving, I paid $12 s&h, the bikini bottoms were not a “thong,” not worn, the bag was not even opened because the top was too small. I ordered a different style bikini to take advantage of my now “store credit” and I have to say I was less than pleased with the fit, but kept because I am not paying another $12 to return. I am 5’4 135lbs 34DD - the top I ordered was a 34DD there is no adjustable latch so you cannot “lift” as needed for larger breast’s. And if I try to tie at neck it gives me under boob. Med bottoms fit as expected. **************************************************** There is a 14 day return policy. I received my order 5/29/2023. I requested, prepaid $12.00 and returned my unworn, undamaged items on 6/1/2023. June 11, 2023 I have yet to receive any type of confirmation, response or refund. I have made three attempts to email customer service and no reply or refund.

This company makes it impossible to return!! DO NOT PURCHASE FROM THEM!! They do not respond to emails and you only have 14 days. They drag it out to where you will not be within the 14 day return policy.

This company does not allow refunds if you use a promo code, which is why they are always running a promotion. If you'd like to exchange an item, you must send pictures to have the exchange approved, pay return shipping, pay a $15 restocking fee, wait for a store credit to be issued, and then reorder the replacement item, and pay for shipping again. The quality of their swimwear is comparable to Shein or Zaful, but at premium prices, and no option to return for a refund. Please DO NOT PLACE AN ORDER and spread the word about their unethical business practices.

If the size is off, which bathing suits often are hard to size correctly, then forget your money, they won't exchange. Their shipping cost for a bikini bottom the size of a tissue is $12! You could stick it in an envelope with a 50 cent stamp! They wanted pictures of my exchange item which I sent, then they gave me a canned response on how they don't offer exchanges but I can order a new size and return the old bottoms all at my expense. I'd rather try my luck with cheap suits off a big brand site with easy returns/exchanges. Suit is cheap, which I knew going in, it was a novelty/vacation suit, but not being able to get my size right really threw me off this company.

Cheap products. Bad quality. Shipped only the tops of three bikinis and did not accept any returns since the products were on sale. Canceled the rest of the order (the bottoms) since I was waiting already for three months and did not get my money back. They pretty much exclude everything from returns (items on sale which are always all items on their website; opened packages even when tags are still in place, and so on). Customer service is very slow. They point out they only accept returns within 14 days which is not possible if they need more than one week to answer your request. Address for returns is not shown anywhere on website or within package. For anyone needing it: Plumeria Swimwear Moreland, GA 190 Bridgeport Blvd, Moreland, GA 30259 On top of all these issues, they declared the value of the package as almost 300USD. I did not even pay half of that since everything was on sale. In order to receive my package I had to pay another 100€ to customs to later find out that half the items were missing. DO NOT ORDER IN THIS STORE! I CANNOT EMPHASIZE THIS ENOUGH!

The worst customer service! It took months to get what I purchased, and when arrived, I was so disappointed, fabric is cheap, horrible fitting etc. Not worth a penny! Meanwhile I purchased from BAQ Body, highly recommend, quick shipping, everything beautiful, best quality! Plumeria should learn from them

Horrible customer service. Ordered 2 months ago and have yet to receive the 2 bikini I ordered. Contacted customer service and it seems that I get a generic response just telling me sorry they are backed up. Told them to refund my money or at least give me some type of communication as to when they are shipping out. I look on their website and it's just a slap on the face because in the front page it says they ship out in 3-5 days. Here I am 2 months later. Stay away. Go to fashionova or other better websites

Poor quality and prints/colors do not match between the tops and bottoms. Don’t bother reaching out to customer support they are worthless.