Diana
Package Not Delivered
I ordered a brush for my dog, but it was never delivered. The company claims that it was delivered, but that is simply not true. The security cameras in my building were reviewed, and there is no evidence that any package was delivered to the reception desk or to my address. I have repeatedly requested a refund, but the company refuses to take responsibility. Instead, they keep giving me evasive responses, telling me to contact the delivery company. My purchase was made with them, not with the third-party delivery service. They are responsible for ensuring that the order is successfully delivered to the customer. To make matters worse, it took almost a month for the tracking to finally claim that the package had been delivered, even though I never received it. Despite the evidence and the lack of proof of delivery, the company continues to deny my refund request. I am simply requesting a refund for an item that I never received.


