PlentyMoreFishReviews of plentymorefish.com

Response from PlentyMoreFishOct 14, 2026

Thank you for taking the time to share your experience. We're sorry to hear that PlentyMoreFish didn't meet your expectations. We understand how frustrating it can be to receive attention from profiles that don't appear genuine, or messages that don't lead to meaningful conversations. Unfortunately, fake profiles and bad actors are a challenge across the online dating industry, and we're continually working with our platform provider, Hub People, to identify and remove suspicious accounts. Not every message will lead to a conversation, of course, but we recognise that genuine connections are what our members are looking for, and that's exactly what we want to help them find. We're also concerned to hear about the difficulties you experienced cancelling your account. Cancellation should be straightforward, and needing to send four emails is clearly not the experience we want anyone to have. We'd welcome the opportunity to investigate what went wrong. We've been operating for over 20 years, and we believe transparency is essential to earning our members' trust. We've published a dedicated page explaining our history, how our service operates today, and the steps we're taking to improve trust and safety: https://www.plentymorefish.com/post/trust-and-safety Thank you again for your feedback. The PlentyMoreFish Team

Response from PlentyMoreFishOct 14, 2026

Thank you for sharing your experience. We're genuinely sorry to hear how disappointed and upset you've been, particularly when taking the brave step of exploring dating again after losing a partner. We understand that joining a dating site can feel daunting, and the last thing anyone should experience is a loss of trust or confidence. We would, however, like to reassure you that PlentyMoreFish does not create fake profiles or deliberately mislead members. Unfortunately, scammers and dishonest individuals do target online dating platforms, and we're continually working with our technology partner, Hub People, to identify and remove suspicious accounts. We've been operating for over 20 years, and believe transparency is essential to earning our members' trust. We've published a dedicated page explaining our history, how our service operates today, and the steps we're taking to improve trust and safety: https://www.plentymorefish.com/post/trust-and-safety We would welcome the opportunity to investigate your experience, including any concerns about profiles or payments, through our customer support team. We're sorry your experience has left you feeling this way, and sincerely wish you the very best in finding the companionship you're looking for. The PlentyMoreFish Team

Response from PlentyMoreFishOct 14, 2026

Thank you for sharing your experience. We're genuinely sorry to hear how frustrating and disappointing your time on PlentyMoreFish has been, particularly as you've said this was your last attempt at online dating. You're absolutely right to be cautious when someone immediately asks to move a conversation to WhatsApp. This is a common tactic used by scammers who want to take conversations away from the safeguards and reporting tools available on dating platforms. Unfortunately, fake profiles and scammers are an ongoing challenge across the entire online dating industry. We certainly don't underestimate how damaging this can be to people's confidence and trust. PlentyMoreFish has been operating for over 20 years, and we have no interest in allowing scammers to undermine the genuine connections our members are hoping to make. We work with our platform provider, Hub People, to identify and remove suspicious accounts, and we encourage members to report any profiles that raise concerns. We've also published a dedicated Trust & Safety page explaining our history, the challenges we've faced and the improvements we're making: https://www.plentymorefish.com/post/trust-and-safety We would welcome the opportunity to investigate the six profiles you encountered, as well as any concerns about your membership, if you contact our customer support team. We're sorry that your experience has left you feeling so disillusioned with online dating. Your feedback matters, and we recognise that earning trust requires more than words. **The PlentyMoreFish Team**

Response from PlentyMoreFishOct 14, 2026

Thank you for sharing your concerns. We're sorry that your experience of PlentyMoreFish has led you to this conclusion, but we would like to clarify a few important points. PlentyMoreFish is an established UK dating business that has been operating for over 20 years. Registration is free, while certain features, including reading and responding to messages, require a paid subscription. We recognise the importance of making these arrangements clear before customers decide to subscribe. We're concerned by your comments about difficulties deleting your profile. Members should be able to request the closure of their accounts, and we'd welcome the opportunity to investigate why you experienced problems. Regarding your allegation about links to another website, we take this seriously and would appreciate further details so that we can investigate. The use of a common payment technology does not, in itself, establish that two websites are connected. Unfortunately, fraudulent profiles and misleading messages are challenges faced throughout the online dating industry. We work with our current platform provider, Hub People, to address suspicious activity and improve the experience for genuine members. We've requested a bit more information from you. We've also published a dedicated Trust & Safety page explaining our history, our previous platform arrangements and the improvements we're making today: https://www.plentymorefish.com/post/trust-and-safety We don't expect anyone to simply take our word for it. We believe transparency, accountability and a willingness to address genuine concerns are essential to earning trust. **The PlentyMoreFish Team**

Response from PlentyMoreFishOct 14, 2026

Thank you for sharing your experience. We're sorry to hear that your three-month subscription to PlentyMoreFish didn't meet your expectations. We understand how frustrating it must be to pay for a dating service and then encounter profiles you believe aren't genuine. Unfortunately, fake profiles and scammers are a challenge across the online dating industry. We work with our platform provider, Hub People, to identify and remove suspicious accounts and encourage members to report any profiles that cause concern. We also offer member verification, helping users identify profiles that have completed additional checks. We encourage members to look for verified profiles when making new connections, although verification alone cannot guarantee someone's intentions. PlentyMoreFish has been operating for over 20 years, and we're committed to providing a safer, more trustworthy environment for people looking for genuine connections. We've published a dedicated Trust & Safety page explaining our history, our approach to member verification and the improvements we're making: https://www.plentymorefish.com/post/trust-and-safety We'd welcome the opportunity to investigate the profiles you encountered if you contact our customer support team. We're sorry your experience was disappointing, and we appreciate you taking the time to share your feedback. **The PlentyMoreFish Team**

Response from PlentyMoreFishOct 14, 2026

Thank you for sharing your experience. We're sorry to hear that PlentyMoreFish has left you feeling disappointed and concerned about the authenticity of the profiles you've encountered. You're right to be cautious about profiles that quickly attempt to move conversations to WhatsApp. This is a recognised tactic used by scammers to take conversations away from dating platforms, where suspicious behaviour can be reported and investigated. The increasing use of AI-generated photographs and convincing profile descriptions has made identifying fraudulent accounts more challenging across the online dating industry. We work with our platform provider, Hub People, to identify and remove suspicious profiles, and this may explain why some accounts disappear after being reported or identified as fraudulent. We also want to make clear that PlentyMoreFish does not deliberately create fake profiles to encourage subscriptions. Our aim is to help genuine people make genuine connections. We're particularly concerned by your comments about account deletion, customer service and refunds. These processes should be straightforward, and we'd welcome the opportunity to investigate the difficulties you've experienced. PlentyMoreFish has been operating for over 20 years, and we're committed to improving transparency, security and the experience of our members. We've published a dedicated Trust & Safety page explaining our history, the challenges facing online dating and the improvements we're making: https://www.plentymorefish.com/post/trust-and-safety We recognise that trust must be earned through actions, not simply words, and we appreciate you bringing these concerns to our attention. **The PlentyMoreFish Team**

Response from PlentyMoreFishOct 14, 2026

Thank you for sharing your experience. We're sorry to hear that your membership of Silver Pond has been so disappointing, particularly after committing to a three-month subscription. We understand your concerns about profiles using photographs that appear elsewhere online, sometimes under different names and locations. This is a recognised tactic used by scammers, and we certainly don't underestimate how frustrating and damaging it can be for genuine members. We work with our platform provider, Hub People, to identify and remove suspicious accounts, and we encourage members to report profiles they believe are fraudulent. We also offer member verification, allowing users to identify members who have completed additional checks. We encourage members to look for verified profiles when making connections, although verification cannot guarantee someone's intentions. We're particularly concerned that you feel your reports to customer support weren't acted upon. We would welcome the opportunity to review those reports and investigate the profiles you encountered. PlentyMoreFish has been operating for over 20 years, and we're committed to improving the safety, transparency and quality of our dating communities, including Silver Pond. We've published a dedicated Trust & Safety page explaining our history, member verification and the steps we're taking to tackle fraudulent activity: https://www.plentymorefish.com/post/trust-and-safety We're sorry that your experience fell short of expectations. We take feedback like yours seriously and recognise that maintaining our members' trust requires continued action. **The PlentyMoreFish Team**