Daniel L.
Wasn't a pleasant experience
Wasn't a pleasant experience. They just passed me around from one rep who messed up my books to another rep that also wasn't that experienced in helping me get my books in order. Had to hire someone else who was a real pro to get things in order. Advice to management is to have a project lead to get a clearer understanding of what your client is looking for. Just assigning to any random book keeper lead to huge disconnect with expectations.
Response from PleaseCleanMyBooks.comJan 25, 2022
Daniel, We apologize or the bad experience you had. Your original bookkeeper resigned from the company abruptly due to personal reasons. However, we made sure to match you with a bookkeeper with more than 10 years of experience in clean-up projects. We honored all of the work you paid for once you were reassigned. Based on the extensive notes we have of your case in our CRM, the reason why your books were not completed was due to a lack of time purchased. We honored you with ten hours of work, however, 10 hours was not enough to clean up years and years of transactions (over 7,000+) and the complete mess your books were in. You were horribly behind and there were multiple errors in them when you brought them to us. When we asked for additional time to continue you declined under the idea that we should work for free to complete them. We do not work for free. We absolutely fulfilled our end of the bargain.