PlayerProps.aiReviews of playerprops.ai

I’m extremely disappointed with this app. I was searching for an app that I could use to provide me with more detailed information for my parlays. I think the rules associated with winning more frequently using this app are well designed. The help center, which is just the CEO in a chat box, isn’t fully responsive. I sent a message about the Discord, and he responded to one of my messages, but when I sent another one, I never received a response for that. I was hoping that the software would provide a little bit more detail than it provided, so ultimately it isn’t a good fit for what I’m looking for. The free first week isn’t really a free first week, it is a week where you pay $20 and then you are immediately charged for a full month (they subtract the $20 and then charge the rest) exactly to the second, 7 days after you signed up for the 1 week. There is not any language around auto signing you up for the full month. Their language reads that “Pay $20 today. Your $20 is automatically credited back to your account when you upgrade. Love it or walk away after 7 days, no questions asked.” I am writing this review on the seventh day and submitted my request to cancel and receive a refund for the additional charge of the monthly membership that I didn’t agree to and the CEO was extremely difficult and unreasonable. I received the alert from my bank, and within minutes look to cancel on the app, which is not possible because you have to send an email that you have to search to find it. By the time I was able to locate it and send the email, it had already been 13 minutes, and the CEO was extremely strict about not offering a refund. I genuinely don’t have any issues with the app or its process, it’s more so that it’s not ideally what I’m looking for. But, for the CEO to handle this like this? Extremely unreasonable and money hungry. Now I have to dispute this additional charge that I didn’t agree to with my bank, the CEO wants to be difficult. Trust and believe if you sign up with this app, you’ll be treated as a number not a real person.

BE WARNED! I would rate it ZERO stars if I could! I love writing good reviews for companies as I spent my entire career in sales and customer service. I rarely ever write negative reviews, because the majority of companies make it right. Not this one! First, I’ve never had a company not make it available to cancel a trial subscription in their app. There’s a chat bot that pops up when you click the “help here” button and when you request a refund and to cancel you get a message saying you must explicitly request a human agent. I did that and it says a live human will be with you in usually under 10 minutes. An hour later zero response. I then emailed requesting to cancel and to request a refund of an automatic $39 charge as soon as I saw it (-) the hour I spent waiting for the live human agent I was told to “explicitly request.” I received a callous reply from CEO Trevis blaming me for not going to a Discord group that “was mentioned in every email and video they had sent me.” First off before I was charged the $39 upgrade charge I received 3 emails from them with no videos and none of them mentioned anything about a discord group. Second, he told me that there are no humans in the “help chat” that specifically says “to explicitly equest a human to cancel and one will be available in under ten minutes.” This is the type of guy running this app and my guess is it’s just him alone. So his response was not truthful and he contradicted his own app help instructions directly and honestly tried to make me feel stupid. He also claimed there are 23,000 members in his discord and at $59 a month that would mean that he’s making around $1,357,000 a month just off subscriptions. Yet he has this harsh and deceptive policy that he offers zero refunds to people that don’t want to be part of a complicated and very time consuming app that has a huge learning curve. My guess is that he if lied about what was in the emails regarding a discord group, I’m sure he’s also lying about the number of paying subscribers he has, as no one making over a million dollars a month would risk the reputation of their business over refunding a few $39 charges. I will dispute this charge with my credit union and will win, because they have a specific process for misleading and deceptive trial packages. This is the worst I’ve ever encountered. Apparently the instructions on the auto renewal , how to opt out and the no refund policy is somewhere in the sign up for the $20 trial week. I honestly don’t remember seeing it and I looked for it in the app and in any of the emails that were sent and it’s non existent. He had to screenshot the policy that I apparently missed, but couldn’t find it anywhere when I went searching for it. This is highly deceptive and disingenuous as the app has buttons galore to upgrade, but canceling you have to remember a screen that you had to agree to in purchasing a trial week that honestly was cumbersome and not easy to do. How many bits of information are we all bombarded with daily and yet this arrogant guy blames you for not remembering it during a sign up session on an app you’re unfamiliar with in the first place. He should also include it in the app somewhere easy to find and it should be in every email sent regarding the trial week purchase. The only reason you would make it this difficult to cancel and not allow people to cancel in the app is to intentionally deceive people and then make them feel stupid when they question it. I will also be reporting his actions to the BBB and the attorney general of his state because it’s not right how he is operating. He sent only two responses, one to my original cancellation request email and then to a follow up email explaining my experience with the chat bot in his app and then just stopped when I again requested a refund. I even sent helpful ideas on how to make the experience better such as the chat bot directing people to email to request a cancellation and refund instead of it saying you need to request a live agent when according to him that is not where the live agents are. That seems like common sense to me. But a guy who keeps your money and lies so easily and has clearly deceptive processes designed to take peoples money that don’t want his product probably doesn’t care much about common sense. He’s greedy and only cares about money. I would stay far, far, far away from this app and if you do check it out , know that you must email to request a cancellation or you will be charged and you will never see your money again. Hopefully for his sake he has enough people that have many hours to learn his complicated app and to spend more hours going through a discord to make it work for him. People that use apps like this want easy and not complicated. This is anything but that and I can honestly say it’s the worst customer service experience I’ve ever experienced in my life. So BE WARNED!

What really happens is he gives you -200 plays and it only hits 1/7 times. He had 3 touchdown props this Sunday for example, all 3 of them missed and when I told him about it in support, he just mocked me and said I’m terrible and to try another month and be better. UPDATE: I have photographed proof of saying I’m terrible coming from the OWNER of this organization. Trevis is the name. Their response is just a way to make you feel secure anddump money into their unworthy picks. How can a sports betting company not understand what a -200 odds pick? I wouldn’t go near here off that alone.

2nd Update: Trevis, brother, you can pretend your policy is intended to help your customers and is a way to check in on them, but we both know that’s baloney. Only communication I’ve received from you or your team is the policy is the policy. It’s a scummy policy designed to squeeze people who did not intend to upgrade out of more money. So, we have nothing to discuss. Nothing less than acting in good faith and refunding the auto-upgrade subscription fee will change my experience. That’s the only way I would change or take down this review would be for you to change your policy and act in good faith. You’ve made it clear that’s not going to happen, and I accept that. If you really wanted to have a discourse to help me or the situation, you’d contact me because you have my email, rather then pretend like something will happen if I contact you. I’ve contacted you. I’ve spoken to you. You just referred me to your policy. So save your time, keep my money, you obviously need it, and just stop playing. I’ll keep updating my review so long as you keep going on like you’re going to do anything for me or other customers like me. Have a wonderful day. UPDATED: Nothing can be done, already stated I did not understand the terms properly regardless how they are displayed when making initial purchase. My problem is with the fact that there is nowhere on the app to manage subscription, while there are plenty of options to upgrade. And then to have a policy to not refund the auto-upgrade when it is immediately requested to be cancelled upon invoice. The policy is counting on people not fully reading the terms, so they can squeeze money out of people who weren’t satisfied with the service. It’s not in good faith. And Trevis saying they will do what they can to make it a positive experience makes no sense because I spoke to Trevis already and he informed me of the terms and that the policy was no refunds even if you request to cancel the service as soon as the auto-upgrade kicks in and you are charged. If they really cared about making it a positive experience, they wouldn’t have this policy, and they would follow the golden rule and refund me. Better yet, here’s some friendly advice on how to make better experiences for customers. 1) give them the option to make the cancellation at anytime within the app with a page to manage their subscription. Just like you have may buttons to upgrade. 2) Instead of this shady policy, why not provide an offer to your customers that might entice them to stay, or at least feel valued on the way out, to which they may consider returning or giving you a shot again someday. Most subscription based companies do just this and act in good faith, so they don’t alienate customers and provide a better experience, even for those who weren’t fully satisfied with the service. Anyways, hope this helps any potential consumers and hope the company takes my advise to heart and starts prioritizing customer experience over penny pinching. Cheers! The projections weren’t accurate enough to justify the price, but what really disappointed me was the billing/cancellation experience. The trial upgrades automatically and the cancellation process isn’t clearly available in the app. Although, you can upgrade at anytime, which combined with there being nowhere to manage your subscription leads you to think it won’t auto upgrade. Their policy is not to refund subscriptions after being charged, even if you do it within minutes of receiving the invoice and being charged. Being instructed to email support to cancel, and being denied a refund right after the charge feels like a policy designed to squeeze people who didn’t intend to renew. I may be negligent of reading the terms and conditions nobody really reads, but this policy is simply not in good faith. Not a good experience.