D.D.A
Customer service is a 0
We have had this service for the better part of 9 months maybe longer. The customer support is spotty and very iffy they answer questions with the obvious thing you already tried like.. my server refuses to start.. and they reply. "I see it is off try turning it on" after this is the 19th time the server did this and refused to start.. and several other things. They were cheap so we went with them. The actual performance was fine and barely had any issues but if you need customer service good ole S***ey is there to "not" help.. We have moved our service after this last failed communication. 32$ a month to a new provider of hopefully better quality. ( 2 ark servers)---- *update to add to reply only- We had the service and many any times we had to contact you for the same issue and no it was NOT for lack of communication on our part because it was the same issue every time. server refused to start. And we told you several times we were going to leave because of bad service. so do not make it out to be the customer at fault. service is cancelled and will tell everyone how terrible you are.
Response from PlayarkAug 3, 2020
Hello, We apologize for the negative experience that you described in the review. However you had been with us for almost 2 years (not 9 months) so thank you for staying with us, and I see multiple support tickets during this period where you thanked us for quick response, so I hope that not everything was so bad. Regarding the last case, we just wanted to clarify what had been done by you because of the lack of information. After your today's letter the issue was resolved within a half of an hour with 2 support responses.




