B B.
They are claiming I used a card that was reported stolen!
I made my first purchase on here with my debit card on account I could not get any of my credit cards to work and boy was that a mistake! I had no problem purchasing on there but when I went to redeem is where the trouble started. I put my redeem in and hit submit and thought all was good. The next day I could not log in to my account it said my account was suspended. I emailed support and they said my account is suspended because I made a purchase with a reported stolen card. This is MY card not a stolen card. They asked if I send them proof its my card. I sent them a picture of the physical card, a sceenshot from my bank of the purchase I made on the site and I even took a selfie with me holding the card and included that as well. Its been about 2 days and I have not heard a thing from them once I sent them the required proof they requested. Meanwhile I am out of my $200 deposit that I put on the site cause I cannot get on it. If you read the most recent reviews on Trust Pilot of them someone is having the exact same problem I am having. I am going to do what he said in his review and contact the BBB scam department and contact my state attorney general consumer protection agency. I provided all the proof requested and my account is still suspended and no response from Dogg House Casino. I have never had a problem like this with an online casino in my life. My card is MY card not a stolen card. This is the most ridicilous thing ever! If Dogg House can fix the problem I will update this review. I'm extremely stressed over this whole experience. Update 2/26 My account is still suspended no response from Dogg House Compliance team after I sent them proof I own the card and its not a lost or stolen card. The card they are saying is stolen/lost isnt even the card I made my purchase with. They are saying my credit card is the one stolen/lost and I made my purchase with my debit card. I did try and make my purchase with my credit card the one they are saying is stolen but It would not go through so I used my debit card instead. I have filed a complaint with my state attorney generals office and next will file a complaint with the FBI scam department.



