Gary S.
You never returned the call.
You never returned the call. then all other times I called for Tec support no one picked up and the hold time was beyond what anyone would expect to hold for so had to guess that know one was going to pick up.
Response from PlashLightsMay 24, 2022
Thanks for the review Gary. Really, I mean that. All feedback is well receipted. Even the bad. I had to do some research on this as to how this happened. Sorry for the week long delay. You brought to my attention that if both techs (we only have 2 as we are a small business with only 10 employees total) are out sick, away from the phone, or whatever then there is no one else to take the call or check the voicemail. To fix this I have added the tech line to ring at my desk consecutively with their desk and also to be copied on the voicemails email receipt. I know that when you are in need of technical support and you're usually (if you are like me) at your breaking point by this time, that you need someone there to answer the phone... Therefore I have also added call forwarding. If the tech line rings for more that 25 seconds then that call will be automatically sent to my cell phone. I know this may not make you feel better, but this will alleviate anyone else having to experience what you did. Thanks again for taking the time to write this review. - Stephen Plash