customer
Plaque Direct is a good company, but beware of the tariff
Plaque Direct is a good company. Communication was amazing as the response times were almost immediate. The work was excellent and fast (order completed and shipped within days). But there should be a caution to US purchasers. I felt the price of the plaque was reasonable. However, I didn't realize the plaque was made outside the US. (I didn't care, as the product and company reviews were all excellent). But, after it was shipped, I received a notification from the shipping company, DHL, that I owed an additional payment for the tariff or else the plaque would be returned to the sender. It was a gift, and I had already paid $350. Now the US government wanted an additional $250, almost doubling the price. I paid the tariff.