plantpaper.usPlantPaper is built on a simple idea: that what's better for the planet should also work better for you. PlantPaper is made entirely from 100% FSC-Certified, carbon-neutral bamboo, and is lab-tested free of bleach, formaldehyde and PFAS.
plantpaper.us (plantpaper.us) has 13 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
Showing 3 reviews with 1 star · Clear filters
Ben
Great idea, and I love the concept. However, the company is sneaky and will try to lure you in with a 20% discount. But after wasting your time and getting to checkout, you realize it’s only if you subscribe to a permanent subscription that this applies. To me, that’s somewhat of a sneaky way to scam you. won’t be shopping with these guys again
Heidi
The whole experience was very bad. First the product is made from eucalyptus trees not bamboo. The toilet paper is not soft or effective. If may be best used in outhouses. The company hide the refund/ return policy in their FAQ's stating it is a personal product. The website is so poorly designed that I should have known it was a gimmick. There is nothing Game Changing about this product which is their marketing handle. Don't buy!0
Marsha
Terrible customer service. If I could offer a lower rating I would. The product is great, and my first experience with ordering was fine. I ordered a second time, directly from their site. For some reason they used Amazon as the delivery service. Amazon shipping stated they delivered the package, but of course, there was no photo, and there was no delivery. You can’t find any information on the order with Amazon shipping, and when I reached out to plant paper by phone and email for help (the only way apparently to reach them), nobody has bothered to respond at all in four days. So pretty much I’m just out of luck, and I hope others consider their option and risk before purchasing.
Response from plantpaper.usJul 20, 2026
Hi there! We're so sorry to hear about this experience. We totally understand how frustrating it is when a package is marked as delivered but never arrives! Though we're not selling on Amazon, we are using their shipping services (alongside USPS/UPS/FedEx). This change came about because we're now operating from a new warehouse and unfortunately, USPS has not been meeting service expectations lately. As a temporary fix, we turned to Amazon Shipping because they’ve been more reliable in getting orders delivered on time. We hope this helps to explain the Amazon tracking link you received. Regarding your package, we'd really like the opportunity to make this right. Please email our support team ([email protected]) with your order number, and we'll review your order right away. If your package was lost/not delivered, we'd be happy to send a replacement if needed & ensure it ships with an entirely different carrier than Amazon. We appreciate you bringing this to our attention, and we hope we can resolve this for you as quickly as possible.