Lucie D.
Placidway failed me. Now I’m paying for trusting them.
Placid Way was initially supportive of me, checking in on me when I went to the dental implant surgeon in Cartagena Colombia. They even offered to lend me money when the surgeon was insisting on payment before the procedure since my credit card was blocked. I had some real issues with the implant specialist behavior as well as the implant itself plus all of the pain I experienced during the two procedures was excruciating. My implants did not feel comfortable from the get-go. After I got home, I sought help from a local implant specialist, who told me that my implants had been done so poorly that they would eventually fail. My crowns had been glued on using excessive glue was causing my gums to erode. They told me that my implant screws were not placed correctly and would not last. I contacted Guillermo at Placid Way. He did not respond to me, but forwarded my letter to the implant surgeon. The implant surgeon sent a letter denying my experience and recommending that I come back to the clinic for what she claimed were all repairable issues. There was no way that I was going back to that incompetent implant dentist!! After a year, my implants began to loosen and fail. Placid way reps have not contacted me nor supported me. I spent $10,000 on two dental implants and just over a year later I will need to have them removed. I am very disappointed and disgusted at their lack of communication and their lack of support. I wish I would have had these done locally.
Response from PlacidWay Medical TourismJul 6, 2026
Dear Lucie Desjardins, Thank you for your communication. We understand that you are experiencing discomfort and dental instability, and we take all patient feedback seriously. Please be advised that PlacidWay operates strictly as a care coordination and medical tourism facilitation platform. We are not a medical provider, nor do we employ licensed practitioners authorized to diagnose, treat, or provide clinical advice. The symptoms you describe—specifically a loose and painful tooth constitute a medical matter that requires direct clinical evaluation and intervention. Consequently, we cannot interfere with, dictate, or modify any medical or dental treatments. To clarify, a clinical solution and response regarding this matter was previously provided to you in an email from Sonrisa Perfecta on May 28, 2026. Because this is a strictly medical situation, any ongoing resolution or treatment adjustments must continue to be handled directly by the medical team. Dr. Tarsys Loayza Roys and the specialists at Sonrisa Perfecta are reviewing your current status to ensure this matter is resolved safely and effectively. While we cannot provide medical solutions ourselves, our team remains fully committed to supporting you by facilitating communication with the clinic. We are actively working as your liaison to ensure the medical team receives your latest updates promptly and continues to address your needs. We have requested that they follow up with you directly regarding the next clinical steps. If you are experiencing a medical emergency, we strongly advise you to seek immediate evaluation from a local healthcare professional. Warm Regards, PlacidWay Medical Tourism