PITS Data RecoveryReviews of pitsdatarecovery.com

Response from PITS Data RecoveryJun 29, 2022

Dear Kandice, We are very sorry for miscommunication. We do not have money back guarantee for non-refundable evaluation fee. Our full terms are publicly available on our website: https://www.pitsdatarecovery.com/legal/terms-and-conditions/. The fee is refunded only if a customer decides not to ship the device and proceed with our service. This symbolic charge covers only our two way shipping costs and our of technicians' time spent on the evaluation process is not charged to customers. We have investigated your case and see that there was delay in evaluation process. Please be informed that some cases require more time for evaluation and we apologize for that. We would like to kindly inform you that considering the delayed in evaluation service our accounting department was instructed to refund the $49 momentarily. Based on our records you received the amount on June 16, 2022. Please let us know if you have any questions: 888.611.0737 Regards, PITS Global Data Recovery Services.

Response from PITS Data RecoveryJul 6, 2021

Hi Deborah, Thank you very much for your feedback. We appreciate your input but want to provide our response. Unfortunately, we do not accept this claim. We thoroughly analyzed the process from start to end related to your case, not limited to analyzing emails conversations, signed DocuSign Services agreement, phone call recordings, and payment transactions. We did not find any unauthorized payment. The sales team helped you by offering a discount, payment plan, and free return hard drive. You accepted the offer and signed a service agreement over DocuSign. Our engineers recovered your files and arranged a remote file verification to check the result. You verified the files and then made payment in 2 parts based on your own will. Finally, we shipped your data to your address, and you received it. Conclusion of our analysis and we have everything documented: We did not charge your card, but you claim we charged your account. You made the payment yourself as we sent an online invoice to your email. You made a total of 2 payments buy you say there are 3 payments. We tried to reach you by phone to get more details and talk to you but we could not. So if you want us to call you back, please let us know. Thank you. PITS Global Management Team